Hello,
I am running cPanel/WHM's version;
WHM 10.8.0 cPanel 10.9.0-R34
FreeBSD 5.4-RELEASE i386 - WHM X v3.1.0
A customer (reseller) complained today, they are unable to open website for one of their accounts.
When I checked the server whm as root, I found that the account was not being listed by the "List Accounts" option. But bandwidth reports was listing the domain's cradentials.
The dns file, the db, the website files and folders exist for the domain, the customer can login to ftp. There is no email or trace that the domain was ever deleted.
What is missing is, the domain's virtual host spec in the httpd.conf. The domain is not being listed in the list of accounts.
Is there a way to fix it? Do I need to run /scripts/fixeverything?
I am running cPanel/WHM's version;
WHM 10.8.0 cPanel 10.9.0-R34
FreeBSD 5.4-RELEASE i386 - WHM X v3.1.0
A customer (reseller) complained today, they are unable to open website for one of their accounts.
When I checked the server whm as root, I found that the account was not being listed by the "List Accounts" option. But bandwidth reports was listing the domain's cradentials.
The dns file, the db, the website files and folders exist for the domain, the customer can login to ftp. There is no email or trace that the domain was ever deleted.
What is missing is, the domain's virtual host spec in the httpd.conf. The domain is not being listed in the list of accounts.
Is there a way to fix it? Do I need to run /scripts/fixeverything?