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Account's disk space maxed out by invisible files

Discussion in 'General Discussion' started by schwim, Apr 20, 2009.

  1. schwim

    schwim Well-Known Member

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    Hi there guys,

    I'm wrapping up a brand new design for a client and logged in to create an email forward and saw that the disk space was maxed out on it. Being the only known person with the login, I suspect either a bug or security breach.

    [​IMG]

    I logged into shell as root and browsed the files under the user, but I can't find anything to account for the space usage.

    Is there any shortcut to finding the problem directory? Is this a bug?

    thanks for any help you can provide,
    json
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    The most common cause I've seen for this is when system backups are being made to a partition with quotas enabled. Since these files would be owned by that user, but outside their home directory - these files will be counted against their quota but not show up on the disk usage screen.

    Quotas are governed by the system so any file anywhere on the system that is owned by that user is counted towards that user's quota. However, the disk usage screen only displays information for content within that user's home directory. Under typical circumstances, all files owned by that user will be in that directory.
     
  3. schwim

    schwim Well-Known Member

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    Hi there David, and thanks very much for the reply.

    I have ftp backups enabled, but no local. Also, This account has never had more than a file consisting of a few kilobytes uploaded to it(to my knowledge). I just don't see how 100 mb could have shown up.

    Is there any method that you can think of where I might be able to track down the offending files? They are most definitely not supposed to be there, as the complete site consists of less than 5mb worth of data.

    thanks,
    json
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Hmm, I recommend letting our technical analysts assist you with this. They are experienced with these sorts of issues and will be able to help you with this: http://tickets.cPanel.net/submit
     
  5. schwim

    schwim Well-Known Member

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    Thanks very much. I did as you suggested.

    thanks,
    json
     
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