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Accounts do not show in WHM

Discussion in 'General Discussion' started by Cristi4n, Sep 1, 2006.

  1. Cristi4n

    Cristi4n Well-Known Member
    PartnerNOC

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    Hello everyone,
    I recently moved a reseller to a new server,
    the problem appeared when I tryed to view that reseller's accounts, nothing showed, not even the resellers account (in List Accounts).
    I think that the problem started because that resellers account was created earlyer on that server. I also get errors like there is no domain for an account.
    Accounts name shows in Reseller center List Accounts only, but there I cannot edit enything.
    My question is: Is it possible to solve this problem manually or I have to move again everything ?
     
    #1 Cristi4n, Sep 1, 2006
    Last edited: Sep 1, 2006
  2. chirpy

    chirpy Well-Known Member

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    Go on, have a guess
    Check /etc/trueuserowners and make sure that the accounts are owned by the reseller are listed in there correctly and add if they're missing.
     
    #2 chirpy, Sep 1, 2006
  3. Cristi4n

    Cristi4n Well-Known Member
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    thank's for replying, I do not know how but for the domains not listed in WHM, the lines starting with DNS= where missing ! I have edited the cpanel users file and now everything is ok !
     
    #3 Cristi4n, Sep 1, 2006
  4. campsoupster

    campsoupster Registered

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    Thanks so much!

    This post just saved me hours of trying to figure out what when wrong. Thanks.

    I accidentally deleted a DNS zone through cpanel and it removed the account from the accounts list. All the files were still there, etc. Editing trueuserdomains was all I needed to do.

    Cheers,
    -s
     
    #4 campsoupster, Nov 18, 2006
  5. CTC

    CTC Active Member

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    comand line action

    I have this same problem, how did you resolve it.

    What is the command or where is this file found.

    I am using Putty and i am pretty green to it.

    Any help would be great.
     
    #5 CTC, Dec 31, 2006
  6. hariskhan

    hariskhan Well-Known Member

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    Account not visible

    Hello,

    My WHM version is;

    WHM 10.8.0 cPanel 10.9.0-R118
    WHM X v3.1.0

    This account vanishing part in whm has happened to me at least 4-5 times. I was not creating the account. Its a standard account owned by root.

    Accounts sometime! just vanish from WHM listing, without! any reason. I have no errors logged in /usr/local/cpanel/logs/* files.

    For example, this account I have, its;

    - home folder exists
    - dns file exists
    - db exists
    - listed in /etc/trueuserdomains
    - listed under /etc/trueuserowners
    - listed in /var/cpanel/users
    - listed under /etc/localdomains
    - listed in /etc/userdomains

    But! its not showing up in whm. What have I missed in the checklist?
     
    #6 hariskhan, Jan 5, 2007
    Last edited: Jan 5, 2007
  7. andy_p

    andy_p Member

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    Accounts are not listed in reseller account

    Facing similar problem.

    Granted the reseller privileges to some existing account.
    I changed owner of few existing accounts using "Modify/Upgrade Multiple Accounts" (I wanted to move some existing accounts under the reseller)
    However when i do reseller's WHM login and I click on "List accounts", only the native account is shown.

    There are correct entries in /etc/trueuserowners file
    In root WHM login (List Accounts) I can see the Owner of those accounts is correct.

    Any fix?
     
    #7 andy_p, Mar 6, 2007
  8. andy_p

    andy_p Member

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    Re : Accounts are not listed in reseller account

    I added some packages under the reseller account and assigned to other accounts those I wanted under the reseller account and it worked for me.
     
    #8 andy_p, Mar 6, 2007
  9. Joost34

    Joost34 Member

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    I fixed it by adding the domain to /etc/trueuserdomains again... Sounds obvious anyway since I deleted the DNS zone.
     
    #9 Joost34, Mar 31, 2007
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