Accounts list in cPanel is not updated

[Mostafa Hussein]

Hello,

I have used /scripts/addpop in order to create an email. it works correctly but the issue with the cpanel itself, as the accounts list is not updated after the creation process. I have searched if there is something needs to be done after using /scripts/addpop but I couldn't figure it out.

Please note that i have tried to use the UAPI too but still same issue.


Listing emails using uapi:
---
apiversion: 3
func: list_lists
module: Email
result:
data: []

errors: ~
messages: ~
metadata:
transformed: 1
status: 1

However the email was created successfully:

---
apiversion: 3
func: add_pop
module: Email
result:
data: username+domain.com
errors: ~
messages:
- ''
metadata: {}

status: 1

 

[Eminds]

check the ownership of the inbox and the mail folder as that might be causing the issues.

 

[Mostafa Hussein]

The permissions were correct. Switching to paper_lantern theme solves the issue. I wonder why the previous custom theme having an issue with displaying emails ?

 

[cPanelMichael]

The permissions were correct. Switching to paper_lantern theme solves the issue. I wonder why the previous custom theme having an issue with displaying emails ?

Hello,

Is it the X3 theme or a custom theme derived from X3? If so, keep in mind the X3 theme is no longer supported:

It’s time to say goodbye to X3 | cPanel Blog

Thank you.

 

[Mostafa Hussein]

it's a custom theme derived from X3, Is the reason behind this issue that I use x3 in general ? or something wrong with my custom theme ?

 

[Infopro]

Yes, probably. Much has changed in cPanel since x3 was supported.