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Accounts list in cPanel is not updated

Discussion in 'E-mail Discussion' started by Mostafa Hussein, Jun 12, 2017.

  1. Mostafa Hussein

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    Hello,

    I have used /scripts/addpop in order to create an email. it works correctly but the issue with the cpanel itself, as the accounts list is not updated after the creation process. I have searched if there is something needs to be done after using /scripts/addpop but I couldn't figure it out.

    Please note that i have tried to use the UAPI too but still same issue.


    Listing emails using uapi:
    ---
    apiversion: 3
    func: list_lists
    module: Email
    result:
    data: []

    errors: ~
    messages: ~
    metadata:
    transformed: 1
    status: 1

    However the email was created successfully:

    ---
    apiversion: 3
    func: add_pop
    module: Email
    result:
    data: username+domain.com
    errors: ~
    messages:
    - ''
    metadata: {}

    status: 1
     
    #1 Mostafa Hussein, Jun 12, 2017
    Last edited: Jun 12, 2017
  2. Eminds

    Eminds Well-Known Member

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    check the ownership of the inbox and the mail folder as that might be causing the issues.
     
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  3. Mostafa Hussein

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    The permissions were correct. Switching to paper_lantern theme solves the issue. I wonder why the previous custom theme having an issue with displaying emails ?
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    Is it the X3 theme or a custom theme derived from X3? If so, keep in mind the X3 theme is no longer supported:

    It’s time to say goodbye to X3 | cPanel Blog

    Thank you.
     
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  5. Mostafa Hussein

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    it's a custom theme derived from X3, Is the reason behind this issue that I use x3 in general ? or something wrong with my custom theme ?
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Yes, probably. Much has changed in cPanel since x3 was supported.
     
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