cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
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Hello :)

The nature of disk space quotas ensures that accounts can not use more than their assigned quota. Thus, if an account reaches it's quota limit, additional files can not create, and services such as email may fail. You can browse to the "Notifications" tab in "WHM Home » Server Configuration » Tweak Settings" to ensure email notices are sent out when an account reaches it's disk space quota.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Are you sure quotas are enabled on the system? Please post the output of the following command:

Code:
quota username
Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Is it possible the quota of that account was modified after the usage, or that the usage occurred at a time when the quota was not enforced? Is the user able to upload new files to the account?

Thank you.
 

popeye

Well-Known Member
May 23, 2013
364
2
18
Texas
cPanel Access Level
Root Administrator
Hi yes they can do anything ? its an account i moved from another server then i noticed it was over quota, but this happens on all my servers.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hi yes they can do anything ? its an account i moved from another server then i noticed it was over quota, but this happens on all my servers.
The account should receive an error message when uploading new files if quotas are active on the server and the account is at it's limit. Please open a support ticket for this issue using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.