Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Accounts owned by reseller not showing in their WHM

Discussion in 'General Discussion' started by Fractality, Jan 8, 2019.

  1. Fractality

    Fractality Member

    Jul 26, 2014
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Sort of a weird issue here. A reseller recently somehow had their accounts reset to root owner. We've already identified their accounts from /var/cpanel/reseller.accts and reset their ownership via WHM reseller area. We've grep'd against /etc/trueuserowners and it shows them correctly. We've updated userdomains, restarted WHM.... the accounts all show correctly from root when you search by the reseller name. They all show in the files noted above. Even checked the individual userdata directories and the files there and they show correctly there as well. However, when you login into the reseller's WHM they do not show. In fact, the reseller doesn't even have the list accounts feature. Also, looking at other threads here, we've already checked the tweak settings system tab and it shows the correct setting there (root, account owner, cpanel user) for viewing accounts. Any insight would be appreciated.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello @Fractality,

    Can you browse to WHM >> Resellers >> Edit Reseller Nameservers and Privileges and confirm the reseller user is assigned the correct privileges? You may want to try disabling a privileged, saving, and enabling it again to make sure the privileges are properly assigned.

    Thank you.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice