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acount creation form server

Discussion in 'E-mail Discussions' started by crshep, Dec 3, 2016.

  1. crshep

    crshep Well-Known Member

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    When a reseller creates a new account they get emailed from the server containing host name

    Subject: [server2.XXXXXXX.com] New account: XXXX (newaccount.com)
    from: From: cPanel for resellername on server2.xxxxxxxx.com <cpanel@server2.xxxxxxxxx.com>

    client complaining that server name is shown to them and all their clients.

    Is there a way to remove the server2.XXXXXXXX.com from the subject and from line?

    Thanks
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    No clients should be getting an email on new account creation. Reseller and root user only, get those.
     
  3. crshep

    crshep Well-Known Member

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    yes that is correct the reseller gets that email showing the server name. But that reseller has a reseller and they create an account and get the same email and then that reseller creates an account and they get the server name. As you said all resellers get that same email when they create the account. No matter how many levels deep the reseller is from the root.

    So is there a way to remove that one thing from the root or cpanel emails? [server2.XXXXXXX.com]

    Thanks
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Not that I'm aware of. Also, sub resellers are not supported by cPanel, AFAIK.
     
  5. crshep

    crshep Well-Known Member

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    Ok thanks and I understand cpanel doesn't support sub resellers but I also know cpanel isn't dumb they now there are other plugins that just pass through what cpanel does allow for example zamfoo just to name one plugin and many whm users use these type of plugins.

    Anyway this is why I asked if there was a way to remove it from the reseller. If there was then I'm sure it would have carried on down the sub resellers the same way.

    Thanks
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    There's no support for removing the server's hostname in the "FROM" field as the email notification is in-fact generated from the server itself. I encourage you to open a feature request if you'd like to see an option to hide the hostname:

    Submit A Feature Request

    Additional changes to the message header and message body for notifications is possible via the instructions at:

    Notification Templates - Documentation - cPanel Documentation

    Thank you.
     
  7. crshep

    crshep Well-Known Member

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    Thanks Michael and I just submitted that request.
     
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