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Action Failed Status: 5.0.0 bodyhash_mismatch

Discussion in 'E-mail Discussion' started by NaveedUnq, Mar 5, 2019.

  1. NaveedUnq

    NaveedUnq Registered

    Joined:
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    Location:
    Pakistan
    cPanel Access Level:
    Website Owner
    Hello
    We are facing error
    Code:
    Action: failed
    Status: 5.0.0
    while sending mail to info@example.com
    the message is s follows
    
    Final-Recipient: rfc822; info@example.com
    Original-Recipient: rfc822;info@example.com
    Action: failed
    Status: 5.0.0
    Remote-MTA: dns; webmail.example.com
    Diagnostic-Code: smtp; 550-DKIM: encountered the following problem validating
    example.com.pk: 550 bodyhash_mismatch 
    
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @NaveedUnq

    It sounds like there's an issue with your DKIM signature. If your DNS is hosted on the server I'd suggest that you go to cPanel>>Email>>Email Deliverability -> Manage Next to your domain and ensure that the DKIM signature is valid (As well as ensure it's auto generated)

    If your DNS is NOT hosted locally you can copy the supplied DKIM record and add it where DNS is hosted.


    Thanks!
     
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