Active accounts showing suspended message

[gary parker]

My first post in here,

i am having this problem, i have a site www. productoradenuez .com.mx, i can access to the site and some other people can access too, but my client and others persons cannot access the site and get the suspended page message, i have check on whm, and the domain admin panel, everything seems to be right.

i change dns, and in the beggining i thought that was the problem for the time that it takes to updates.
but now it has been more than a week

do you have any ideas of what is happenin?


10x!

 

[thewebhosting]

You need to clear the cache of the browser from where you are displaying the suspended page and have a try.

 

[gary parker]

done already,

and the problem is that for example 10 persons can access and view the content and nav trough the site, and other 10 persons cannot, because they receive the suspended page.

its killing me

 

[JawadArshad]

done already,

and the problem is that for example 10 persons can access and view the content and nav trough the site, and other 10 persons cannot, because they receive the suspended page.

its killing me

Those getting the suspended page, ask them to run a ping or tracert and check if this is the same IP that you are getting via ping from your side.

 

[gary parker]

ok i ask them to do ping,

the ones that get the suspended page get an old IP and not the one from the new server.

it has been 2 weeks now after we change from server.

 

[thewebhosting]

Kindly try to flush the dns from where you are receiving the suspended page. You can do this using the below steps:

1. Open Command Prompt.
2. Type "ipconfig/flushdns" (without quotes)

Once you flush the dns try to access the site.