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Active accounts showing suspended message

Discussion in 'General Discussion' started by gary parker, Aug 19, 2009.

  1. gary parker

    gary parker Registered

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    My first post in here,

    i am having this problem, i have a site www. productoradenuez .com.mx, i can access to the site and some other people can access too, but my client and others persons cannot access the site and get the suspended page message, i have check on whm, and the domain admin panel, everything seems to be right.

    i change dns, and in the beggining i thought that was the problem for the time that it takes to updates.
    but now it has been more than a week

    do you have any ideas of what is happenin?


    10x!
     
    #1 gary parker, Aug 19, 2009
  2. thewebhosting

    thewebhosting Well-Known Member

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    You need to clear the cache of the browser from where you are displaying the suspended page and have a try.
     
    #2 thewebhosting, Aug 19, 2009
  3. gary parker

    gary parker Registered

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    done already,

    and the problem is that for example 10 persons can access and view the content and nav trough the site, and other 10 persons cannot, because they receive the suspended page.

    its killing me
     
    #3 gary parker, Aug 20, 2009
  4. JawadArshad

    JawadArshad Well-Known Member
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    Those getting the suspended page, ask them to run a ping or tracert and check if this is the same IP that you are getting via ping from your side.
     
    #4 JawadArshad, Aug 20, 2009
  5. gary parker

    gary parker Registered

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    ok i ask them to do ping,

    the ones that get the suspended page get an old IP and not the one from the new server.

    it has been 2 weeks now after we change from server.
     
    #5 gary parker, Aug 21, 2009
  6. thewebhosting

    thewebhosting Well-Known Member

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    Kindly try to flush the dns from where you are receiving the suspended page. You can do this using the below steps:

    1. Open Command Prompt.
    2. Type "ipconfig/flushdns" (without quotes)

    Once you flush the dns try to access the site.
     
    #6 thewebhosting, Aug 22, 2009
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