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actual user mail size different to reported - how to solve?

Discussion in 'E-mail Discussions' started by gbh, May 10, 2014.

  1. gbh

    gbh Active Member

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    So in cpanel a user's email use is shown as:

    300/1000 mb

    if I du -sh in their user directory (/home/account/mail/domain.com/user] their use is shown as:
    959M user

    I have tried the following all with no effect:

    remove maildirsize
    reset their quota
    regenerated maildirsize
    deleted email_accounts.cache and email_accounts.yaml in the account's .cpanel directory


    any idea on how to get their quota use showing correctly at all?
    Thanks in advance!
     
  2. cPanelPeter

    cPanelPeter Technical Analyst III
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    Twitter:
    Hello,

    Please feel free to open a support ticket. We'll be glad to investigate that for you.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please also ensure you post the ticket number here if you decide to open a ticket so we can update this thread with the outcome.

    Thank you.
     
  4. gbh

    gbh Active Member

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    ticket lodged: Support Request Id 4946487

    many thanks
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    To update, it was determined the additional space stems from the email account's .Trash directory. Once the trash is cleared, the disk space usage should become accurate again.

    Thank you.
     
  6. stormy

    stormy Well-Known Member

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    I want to make sure I got this right, since I have the same problem:

    cPanel does misreport mail disk usage, by ignoring the .Trash folders. Is that so?

    This means that users will see their mailboxes getting full, move a lot of messages into the Trash, forget to empty the trash (believe me, we see that every day) and then complain because cPanel reports their mailboxes aren't full.

    Can this be fixed?
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    One option is to browse to:

    "WHM Home » Service Configuration » Mailserver Configuration"

    You can configure and modify the "Trash Expire Time" and "Auto Expunge Trash" options so that Trash is removed and does not utilize disk space. Note that the calculation of the .Trash directory will not count towards to the space utilized by the email account. You could vote for this feature at:

    .Trash directory included in webmail mailboxes quota | cPanel Feature Requests

    Thank you.
     
  8. stormy

    stormy Well-Known Member

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    Voted. Users get really confused by this.
     
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