Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

actual user mail size different to reported - how to solve?

Discussion in 'E-mail Discussion' started by gbh, May 10, 2014.

  1. gbh

    gbh Active Member

    Joined:
    Sep 17, 2004
    Messages:
    31
    Likes Received:
    0
    Trophy Points:
    156
    Location:
    Sydney
    cPanel Access Level:
    Root Administrator
    So in cpanel a user's email use is shown as:

    300/1000 mb

    if I du -sh in their user directory (/home/account/mail/domain.com/user] their use is shown as:
    959M user

    I have tried the following all with no effect:

    remove maildirsize
    reset their quota
    regenerated maildirsize
    deleted email_accounts.cache and email_accounts.yaml in the account's .cpanel directory


    any idea on how to get their quota use showing correctly at all?
    Thanks in advance!
     
  2. cPanelPeter

    cPanelPeter Technical Analyst III
    Staff Member

    Joined:
    Sep 23, 2013
    Messages:
    575
    Likes Received:
    20
    Trophy Points:
    93
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Please feel free to open a support ticket. We'll be glad to investigate that for you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please also ensure you post the ticket number here if you decide to open a ticket so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. gbh

    gbh Active Member

    Joined:
    Sep 17, 2004
    Messages:
    31
    Likes Received:
    0
    Trophy Points:
    156
    Location:
    Sydney
    cPanel Access Level:
    Root Administrator
    ticket lodged: Support Request Id 4946487

    many thanks
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    To update, it was determined the additional space stems from the email account's .Trash directory. Once the trash is cleared, the disk space usage should become accurate again.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. stormy

    stormy Well-Known Member

    Joined:
    Nov 22, 2003
    Messages:
    127
    Likes Received:
    8
    Trophy Points:
    168
    Location:
    Spain
    cPanel Access Level:
    Root Administrator
    I want to make sure I got this right, since I have the same problem:

    cPanel does misreport mail disk usage, by ignoring the .Trash folders. Is that so?

    This means that users will see their mailboxes getting full, move a lot of messages into the Trash, forget to empty the trash (believe me, we see that every day) and then complain because cPanel reports their mailboxes aren't full.

    Can this be fixed?
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    One option is to browse to:

    "WHM Home » Service Configuration » Mailserver Configuration"

    You can configure and modify the "Trash Expire Time" and "Auto Expunge Trash" options so that Trash is removed and does not utilize disk space. Note that the calculation of the .Trash directory will not count towards to the space utilized by the email account. You could vote for this feature at:

    .Trash directory included in webmail mailboxes quota | cPanel Feature Requests

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. stormy

    stormy Well-Known Member

    Joined:
    Nov 22, 2003
    Messages:
    127
    Likes Received:
    8
    Trophy Points:
    168
    Location:
    Spain
    cPanel Access Level:
    Root Administrator
    Voted. Users get really confused by this.
     
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice