Add addon domain using the API - hooksadmin had an unknown error

[buenon]

Hi,

I encountered a strange issue when trying to add an addon domain via the API.

First I'll clarify that doing it using the web UI works as expected.
However, when i try to do it using the API, the addon domain seems to be added properly, but the API response contains both a success message and an error message "hooksadmin had an unknown error".

class SimpleXMLElement#27 (6) {
  public $apiversion =>
  string(1) "2"
  public $data =>
  class SimpleXMLElement#29 (2) {
    public $reason =>
    string(142) "Using nameservers with the following IPs: [xxx.xxx.xxx.xxx]\n[ADDON  DOMAIN] was [B][COLOR="#008000"]successfully parked[/COLOR][/B] on top of [SUB DOMAIN]"
    public $result =>
    string(1) "1"
  }
  public $error =>
  string(31) "[B][COLOR="#FF0000"]hooksadmin had an unknown error[/COLOR][/B]"
  public $event =>
  class SimpleXMLElement#28 (1) {
    public $result =>
    string(1) "1"
  }
  public $func =>
  string(14) "addaddondomain"
  public $module =>
  string(11) "AddonDomain"
}

After inspecting the web UI i see that both the addon domain and the subdomain are added properly.

Does anyone have an idea what might be the problem?

Thanks!

 

[cPanelMichael]

Hello

Could you check the output of the cPanel error log when this happens and let us know if you see any specific messages?

Thank you.

 

[buenon]

Hi,

I've checked the logs and I didn't see any error.

Thanks

 

[cPanelMichael]

You can open a support ticket so we can attempt to reproduce this issue with a test script:

Submit A Ticket

Please post the ticket number here so we can update this thread with the solution.

Thank you.

 

[cPanelKenneth]

What is your cPanel & WHM version number?

What you are describing matches a problem in earlier releases of cPanel & WHM version 11.38. Build 11.38.0.13 resolves the known problem.

 

[tsiedsma]

What is your cPanel & WHM version number?

What you are describing matches a problem in earlier releases of cPanel & WHM version 11.38. Build 11.38.0.13 resolves the known problem.

That's good to know, we're currently only deploying Release versions. When will 11.38.0.13 hit Release Tier?

 

[cPanelMichael]

That's good to know, we're currently only deploying Release versions. When will 11.38.0.13 hit Release Tier?

We don't provide specific dates on when new releases are pushed out, but 11.38 is expected to make it to the "Release" tier in the next week or two.

Thank you.

 

[cPanelKenneth]

cPanel & WHM version 11.38 is now in the RELEASE tier.

The build published to that tier (along with EDGE and CURRENT), 11.38.0.16, contains fixes for hookadmin issues. If you continue encountering issues with that, or newer builds of 11.38, please feel free to report those at http://go.cpanel.net/supportrequest