Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Added subdomain but "DNS lookup failed"

Discussion in 'Bind / DNS / Nameserver Issues' started by Kenny C, Jan 5, 2016.

  1. Kenny C

    Kenny C Member

    Joined:
    Jan 4, 2016
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    San Francisco
    cPanel Access Level:
    Website Owner
    I have added a few subdomains to my cPanel domain and it looks like they were added to the DNS and pointing to the same IP but when I try to visit the subdomain I get:

    This webpage is not available
    ERR_NAME_NOT_RESOLVED

    The server at dev.mydomainname.com can't be found, because the DNS lookup failed. I have added an index.html file in the sub folder that is within public_html. I have done this before and seems as though everything is correct but am I missing something?

    Are there some things I should check to make sure it is all set up correctly? I know these subfolders are also already set up as 755 permissions. Please help!
     
    #1 Kenny C, Jan 5, 2016
  2. storminternet

    storminternet Well-Known Member

    Joined:
    Nov 2, 2011
    Messages:
    462
    Likes Received:
    0
    Trophy Points:
    66
    cPanel Access Level:
    Root Administrator
    Subdomains sometimes take time to propagate. Meantime check the dns zone file of main domain if you have access to the server.
    If not then ask your hosting provider and ensure that subdomains are added correctly in dns zone file of main domain.
     
    #2 storminternet, Jan 5, 2016
  3. Kenny C

    Kenny C Member

    Joined:
    Jan 4, 2016
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    San Francisco
    cPanel Access Level:
    Website Owner
    Okay, it's been around 12 hours and I have heard it could take up to 48. So I guess it could still be propagating. I don't have access to the server unfortunately.
     
    #3 Kenny C, Jan 5, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,425
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    You should also verify the domain name in question uses name servers associated with the cPanel server. You may need to manually add the "A" records for these subdomains if the DNS is handled externally.

    Thank you.
     
    #4 cPanelMichael, Jan 5, 2016
  5. Kenny C

    Kenny C Member

    Joined:
    Jan 4, 2016
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    San Francisco
    cPanel Access Level:
    Website Owner
    The new subdomain should be using the same servers that are associated with the cPanel server. All I want is to create a development or staging environment for this existing site. I added the subdomain which seemed to have automatically added the A record pointing to the correct IP. Do I need to add a CNAME record?
     
    #5 Kenny C, Jan 5, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,425
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    You do not have to add any custom records if the name servers for the domain name are associated with the cPanel server. I suggest contacting your web hosting provider to report the issue (your access level suggests a lack of root access) if the subdomains have yet to resolve.

    Thank you.
     
    #6 cPanelMichael, Jan 5, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Added subdomain lookup
  1. Patrik

    Modify the default subdomains added to each domain?

    Patrik, Oct 5, 2017, in forum: Security
    Replies:
    4
    Views:
    84
    Patrik
    Oct 9, 2017
  2. itmonitor

    WHM server subdomain not added to AutoSSL

    itmonitor, Aug 12, 2017, in forum: Security
    Replies:
    1
    Views:
    162
    cPanelMichael
    Aug 14, 2017
  3. nslave

    Mail Subdomain added as alias to main domain in httpd.conf

    nslave, Feb 27, 2017, in forum: Bind / DNS / Nameserver Issues
    Replies:
    4
    Views:
    544
    4u123
    Oct 19, 2017 at 9:10 AM
  4. danielpmc

    Lets Encrypt code added to htaccess

    danielpmc, Oct 12, 2017, in forum: Security
    Replies:
    6
    Views:
    177
    danielpmc
    Oct 13, 2017 at 2:25 PM
  5. Phil Hitchman

    AutoSSL entries added to htaccess

    Phil Hitchman, Sep 12, 2017, in forum: Security
    Replies:
    1
    Views:
    193
    cPanelMichael
    Sep 12, 2017

Share This Page