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SOLVED Adding a 'default' email account

Discussion in 'E-mail Discussion' started by ev88, Apr 18, 2018.

  1. ev88

    ev88 Registered

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    How would I go about adding a Default Email account to catch mail that is unrouted? I'm not looking to create user@domain.com, but just the basic email account for unrouted mail. I created an account via WHM but it doesn't have a Default Email Account associated with it.
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
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  3. ev88

    ev88 Registered

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    Thank you. See the attached files for what I was referring to. One account has a Default Account under it, however the other does not. Is there a setting that needs to be selected when setting up the account via WHM?
     

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  4. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @ev88

    The one on the left is the configuration I was referring to. For the one on the right can you take another screenshot which includes the entire page? You can block out your domain name on the image.


    Thank you,
     
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    #4 cPanelLauren, Apr 19, 2018
    Last edited: Apr 19, 2018
  5. sparek-3

    sparek-3 Well-Known Member

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    What hosting package on the server is each account assigned to? The same one or different?

    What feature lists are each of the accounts using?

    Do both accounts use a package that uses a feature list that has the Default Address feature enabled?

    (Why "feature lists" are done by package instead of by account is beyond me)
     
  6. ev88

    ev88 Registered

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    Here's a screenshot of the full page (attached).

    These are on two different servers. The one without the default email is a newer one. I'm not sure of the feature lists on the new account. Would this be available in WHM?
     

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  7. ev88

    ev88 Registered

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    So after doing a little bit of research on WHM Packages, I checked what the older package had and mimicked it on the new server, and I now have a default email account on the above cPanel.

    Thanks for the info.
     
  8. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @ev88

    I'm glad you were able to find the cause of the issue! Thank you for letting us know the outcome and thank you @sparek-3 for providing the advice you did!
     
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