Hey,
One of our servers is now all of the sudden starting to malfunction, but before I get the usual let me tell you I have already tried the
This started to randomly happen, here is the error
The system failed to find the IPv4 addresses for “a.gtld-servers.net”, “b.gtld-servers.net”, “c.gtld-servers.net”, “d.gtld-servers.net”, “e.gtld-servers.net”, “f.gtld-servers.net”, “g.gtld-servers.net”, “h.gtld-servers.net”, “i.gtld-servers.net”, “j.gtld-servers.net”, “k.gtld-servers.net”, “l.gtld-servers.net”, and “m.gtld-servers.net”. Because of this, the system cannot find “<domain>.com”’s authoritative nameservers. See the cPanel & WHM error log for more details.
Before i am asked about the log, this is the part of it (It repeats for a while before failing
I've removed some information irrelevant to this post, but It attempts and fails and then says "Couldn't find IPv4", my resolvers are google 8.8.8.8 and 8.8.4.4 and I can confirm I can ping those so called root servers
So I can't agree with the fact there is no IPv4 for these addresses, only cPanel appears to have some issue with this, I've searched these threads but they seem to come up empty or ends with "please open a ticket". In few cases JWhois fixed this but for me it is not.
I also have enabled
Allow Unregistered Domains
Allow Remote Domains
In the Tweak Settings so it's not there, it just randomly started to occur. Anyone have any idea what is going on because the server doesn't seem to have issue finding the IP of those root nameservers, but cPanel does appear to have some issue.
Also it should be noted that port 53 TCP and UDP is open and the other one as well, so its not a port issue.
One of our servers is now all of the sudden starting to malfunction, but before I get the usual let me tell you I have already tried the
- Install Jwhois - Does not work
- Run UPCP force - Does not work
- Rebooting the server - Does not work
This started to randomly happen, here is the error
The system failed to find the IPv4 addresses for “a.gtld-servers.net”, “b.gtld-servers.net”, “c.gtld-servers.net”, “d.gtld-servers.net”, “e.gtld-servers.net”, “f.gtld-servers.net”, “g.gtld-servers.net”, “h.gtld-servers.net”, “i.gtld-servers.net”, “j.gtld-servers.net”, “k.gtld-servers.net”, “l.gtld-servers.net”, and “m.gtld-servers.net”. Because of this, the system cannot find “<domain>.com”’s authoritative nameservers. See the cPanel & WHM error log for more details.
Before i am asked about the log, this is the part of it (It repeats for a while before failing
Code:
[2020-12-01 07:35:32 +0000] info [park] Creating Addon domain '<domain>.com' on '<domain>.<domain>.tld'.
Cpanel::DNS::GetNameservers::get_nameservers(Cpanel::DNS::Unbound=HASH(0x31ebe70), "<domain>.com", undef, 1) called at /usr/local/cpanel/Cpanel/DnsRoots.pm line 27
Cpanel::DnsRoots::fetchnameservers("<domain>.com") called at /usr/local/cpanel/Cpanel/DnsUtils/Add.pm line 233
Cpanel::DnsUtils::Add::doadddns("domain", "<domain>.com", "IP", "<IP>", "has_ipv6", 0, "ipv6", "n/a", ...) called at /usr/local/cpanel/Cpanel/ParkAdmin.pm line 532
Cpanel::ParkAdmin::_local_park("newdomain_exists", 0, "skip_ssl_setup", 0, "user", "<user>", "domain", "<domain>.<domain>.tld", ...) called at /usr/local/cpanel/Cpanel/ParkAdmin.pm line 306
Cpanel::DNS::GetNameservers::get_nameservers(Cpanel::DNS::Unbound=HASH(0x31ebe70), "<domain>.com", undef, 1) called at /usr/local/cpanel/Cpanel/DnsRoots.pm line 27
Code:
root@hekla [/usr/local/cpanel/logs]# ping a.gtld-servers.net
PING a.gtld-servers.net (192.5.6.30) 56(84) bytes of data.
64 bytes from a.gtld-servers.net (192.5.6.30): icmp_seq=1 ttl=54 time=51.9 ms
64 bytes from a.gtld-servers.net (192.5.6.30): icmp_seq=2 ttl=54 time=52.3 ms
64 bytes from a.gtld-servers.net (192.5.6.30): icmp_seq=3 ttl=54 time=52.6 ms
I also have enabled
Allow Unregistered Domains
Allow Remote Domains
In the Tweak Settings so it's not there, it just randomly started to occur. Anyone have any idea what is going on because the server doesn't seem to have issue finding the IP of those root nameservers, but cPanel does appear to have some issue.
Also it should be noted that port 53 TCP and UDP is open and the other one as well, so its not a port issue.