Adding First domain Failed

Hi,

This is server cPanel and OS version. I have root access on server.

I am moving servers and having to re-create sites on the new server.

I tried creating a first domain. I entered all settings. However after I press create, the screen stays forever on 'Creating a new account'. The background screen shows there are warning but I cannot access them as the front message stays stuck on 'Creating a new account'.

After 20 mins wait I gave up and refreshed browser, and the message was account creation failed.

I tried re-creating the account again but now am stuck with this message

A List Account from cPanel shows no site1 created. Under /home I can see a site1 directory created but there is nothing in this directory.

1. How do I now delete this account to be able to re-use same account name ?
2. How do I see what was the warning background messages are during creation if browser is stuck on this message at front saying 'Creating a new account' ?
3. The options I selected are pretty much the same to what they are on current server site is being hosted. The new cPanel version does have extra options. However as I cannot see what the warnings are, I don't know what the issue is here.

cPanel version where actual sites are being hosted on current server is

Hope anyone can help resolve this so I can create the sites on new server. I've never had this issue before creating sites using cPanel.

Thank You

 

I've attached the page site creation gets stuck on before I refreshed browser after 20 minutes waiting.

 

I have tried this command also

So only /var/cpanel/userdata/ shows data but the account creation from browser just won't pass the stage from the image I've attached. Surely this can't take over 20 minutes to create a domain.

I have tried creating another domain with a username called sitetest, and this also gets stuck on same stage and also only shows data in /var/cpanel/userdata/

I have manually removed site1 under /home. Unsure if this is a mistake to properly cleanup as I was trying to get passed the issue of site1 already exist.

But it does not seems creating a domain is working at all on this new server with cPanel at present.

1. Can I manually delete the directories in /var/cpanel/userdata for site1 and sitetest using rm -Rf site1 and rm -Rf sitetest ?
2. As for the 2 x cPanel versions from current server where I have no issues creating a domain and the new server cPanel. These are the extra options

Enable Apache SpamAssassin™
Use the nameservers specified at the Domain’s Registrar. (Ignore locally specified nameservers.)
Overwrite any existing DNS zones for the account.

I had them ticked but unsure if they are the issue as I can't see what the warning messages in background are about.

3. As for package, I created it from the Create Account part and I can see cPanel created the package.

Any clues.

 

Doing these steps from command line appears to clear the error of

The steps I did to try again using same username for the domain

But my main issue from attached image is the same no matter how many times I keep trying to create a domain.

 

I can see the warnings now after ding this from command line

Looks like directories are failing to create . I did the following

Looks like home group and user is not right to me. SoI did the following

I then tried to re-create the site and this time it goes through till I get this message

I did a List Account and I see the account created successfully.

So my issue appears to have been the new server had permission, and directory settings of /home incorrect.