-Root-

Member
Mar 3, 2009
6
0
51
Hello can someone help me with this on going issue i tried to fix it but i couldn't find anything related.

Everytime i try to add a package i get

Add Package
[an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive]
 

cPanelNick

Administrator
Staff member
Mar 9, 2015
3,482
35
208
cPanel Access Level
DataCenter Provider
Hello can someone help me with this on going issue i tried to fix it but i couldn't find anything related.

Everytime i try to add a package i get

Add Package
[an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive][an error occurred while processing this directive]
Check /usr/local/cpanel/logs/error_log
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
What is your full cPanel version number?

Are you performing this as root or a reseller?
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Its for my customers so as a reseller

cPanel 11.24.4-R35075 - WHM 11.24.2 - X 3.9
I just received a message that our quality assurance team is currently unable to replicate this issue. Can you please submit a support ticket so we can see this issue as it happens? This will allow us to analyze your server to see what may be causing this and take corrective action.

You can submit a support ticket at: http://tickets.cPanel.net/submit
 

VeZoZ

Well-Known Member
Dec 14, 2002
245
0
166
cPanel Access Level
DataCenter Provider
We were having it with some newly deployed 64bit systems as well. You'd have something like this:

Code:
2009-04-23 21:35:19 info [whostmgr2] Stale lock file: /var/cpanel/package-limits.yaml.lock. Age is 77650 (mtime=1240444869) which is longer then waittime (350)
Out of memory!
(internal warning while parsing [stdin]) Thu Apr 23 17:51:57 2009 [5715] warn: Attempt to free unreferenced scalar.

The ending portion would keep going on and on.

I noticed the memory limit for cPanel was 256MB which I believe is the issue so increasing it to 512MB resolved this. Looking back at tickets this has been happening on 64bit machines for a while. Maybe it would be a good idea on 64bit systems to have the memory limit a bit higher by default?
 

cikul

Well-Known Member
Nov 15, 2002
49
0
156
We were having it with some newly deployed 64bit systems as well. You'd have something like this:

Code:
2009-04-23 21:35:19 info [whostmgr2] Stale lock file: /var/cpanel/package-limits.yaml.lock. Age is 77650 (mtime=1240444869) which is longer then waittime (350)
Out of memory!
(internal warning while parsing [stdin]) Thu Apr 23 17:51:57 2009 [5715] warn: Attempt to free unreferenced scalar.

The ending portion would keep going on and on.

I noticed the memory limit for cPanel was 256MB which I believe is the issue so increasing it to 512MB resolved this. Looking back at tickets this has been happening on 64bit machines for a while. Maybe it would be a good idea on 64bit systems to have the memory limit a bit higher by default?
We've got same problems here.. where i can increasing memory limit for cpanel?
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
We've got same problems here.. where i can increasing memory limit for cpanel?
In WHM -> Server Configuration -> Tweak Settings, you would change the setting for:

The maximum memory a cPanel process can use before it is killed off (in megabytes). Values less than 128 megabytes can not be specified. A value of "0" will disable the memory limits.