additional ips NotPing without any reasson

Mohsen Sadr

Member
Sep 7, 2015
12
0
1
germany
cPanel Access Level
Root Administrator
hello;
i have tow additional ips for 2 months worked perfect;
today only additional ips got time out, main ip is ok, no ping , website with dedicated ip offline
system uses dhcp,
ipaliases and on panel show ips, but not actualy work now,
i tried delete and re add ips to cpanel but nothing also rebooted,

now i changed sites dedicated ips to main shared ip, but its temporary!! i cant use additional ips at all !!!

((server is vps on vmware , this is *bug of cpanel ? so how to solve it? this is very important because websites are affline, please help asap
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
363
Hello :)

Do you have root access to the VPS node itself, or did you purchase the VPS from a VPS hosting provider? If you purchased the VPS from a provider, then I suggest contacting your VPS hosting provider so they can verify the IP addresses were not added to another VPS on the node.

Thank you.