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additional ips NotPing without any reasson

Discussion in 'General Discussion' started by Mohsen Sadr, Sep 7, 2015.

  1. Mohsen Sadr

    Mohsen Sadr Member

    Sep 7, 2015
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    i have tow additional ips for 2 months worked perfect;
    today only additional ips got time out, main ip is ok, no ping , website with dedicated ip offline
    system uses dhcp,
    ipaliases and on panel show ips, but not actualy work now,
    i tried delete and re add ips to cpanel but nothing also rebooted,

    now i changed sites dedicated ips to main shared ip, but its temporary!! i cant use additional ips at all !!!

    ((server is vps on vmware , this is *bug of cpanel ? so how to solve it? this is very important because websites are affline, please help asap
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    Do you have root access to the VPS node itself, or did you purchase the VPS from a VPS hosting provider? If you purchased the VPS from a provider, then I suggest contacting your VPS hosting provider so they can verify the IP addresses were not added to another VPS on the node.

    Thank you.
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