additional ips NotPing without any reasson

[Mohsen Sadr]

hello;
i have tow additional ips for 2 months worked perfect;
today only additional ips got time out, main ip is ok, no ping , website with dedicated ip offline
system uses dhcp,
ipaliases and on panel show ips, but not actualy work now,
i tried delete and re add ips to cpanel but nothing also rebooted,
now i changed sites dedicated ips to main shared ip, but its temporary!! i cant use additional ips at all !!!

((server is vps on vmware , this is *bug of cpanel ? so how to solve it? this is very important because websites are affline, please help asap

 

[cPanelMichael]

Hello

Do you have root access to the VPS node itself, or did you purchase the VPS from a VPS hosting provider? If you purchased the VPS from a provider, then I suggest contacting your VPS hosting provider so they can verify the IP addresses were not added to another VPS on the node.

Thank you.