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Addon domain removing issue.

Discussion in 'General Discussion' started by OnlySachin, Dec 27, 2013.

  1. OnlySachin

    OnlySachin Member

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    Hi again,

    I am getting below errors while removing addon domains.

    ----------------
    The linked FTP account “XXXX” has been removed.
    The linked subdomain “XXXX.AAAA.XXX” has been removed.
    Sorry, you do not control the domain XXXX.XXX
    ----------------

    when I remove addon domain entry from all the files from the server then add it again in cpanel >> addon domains then it works and also remove properly. But when I try to remove it in after some hours then it gives same errors.
    My hosting provider also not fixed this issue properly. I am always getting this issue for all addon domains.

    Is there anyone can guide me how to fixed it permanently ? because this issue I am facing from some months. still not getting any fixed.

    Thanks in advance :)
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you elaborate on which specific files the addon domain names remain in after attempting to remove them through cPanel?

    Thank you.
     
  3. OnlySachin

    OnlySachin Member

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    Hello,

    In below files addon domain remain same.

    #########
    /var/cpanel/users/cpanel-username
    Also Dns entry.
    httpd conf entry
    #########

    Thanks.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can attempt to reproduce this issue and determine why the Addon domain names are not properly removed? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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