addon domains problems help me

[silvernetuk]

Hi,

To cut a long story short one of my client 1 lent a domain to a friend who also a client 2 they have fallen out and the client want the domain back, so I got all the details etc...

Logged into the clients 2 cpanel to delete the addon domain did that, deleted the dns record then went to add it to client one cpanel and I get this error

Addon Domain Addition:

The subdomain, pantha.domain.me.uk has been added.
addon-domain.org is controlled by another user. You cannot park it.
The subdomain, pantha.domain.me.uk has been removed.

addon-domain.org could not be setup. The subdomain pantha.domain.me.uk was not setup either.

So I checked the httpd.conf nothing in there about the domain, so what do I do WHM and CPanel think it still being used by client 2

Any help ?

Regards,
Garry

cPanel.net Support Ticket Number:

 

[silvernetuk]

Also I just found the addon-domain.org in /etc/localdomains do I just remove it and save it ?

Also there look to be files in /etc/valiases/ which I understand is the email settings

Regards,
Garry

cPanel.net Support Ticket Number:

 

[sfield]

Hi Gary,

Did you figure out what was causing this problem. I am having the same problem, the domain was an account, then the user deleted the account and tried to set it up as an addon domain instead.

I have checked, there is no DNS zone in WHM for it, it is not in httpd.conf .

Any input.

Thanks :D

cPanel.net Support Ticket Number:

 

[sfield]

The domain was still listed in /var/cpanel/users/reselleruser

Should it not be deleted from there when the account was deleted.

cPanel.net Support Ticket Number:

 

[servmin]

I'm having the same problem described in this thread. I had a domain setup as its own account in WHM. Then I deleted it and tried to set that same domain up as an "add on" domain under an existing account.

Cpanel won't let me because it says another user owns it already.

I have looked in all the places mentioned in this thread and deleted references to the domain. But I still get the same error message.

I'm using:
WHM 9.2.0 cPanel 9.2.0-S25
RedHat Enterprise 3 - WHM X v2.1.2

Thanks

 

[amal]

Problem removing addon domain

Hey,

I'm also having a similar issue.

I'm not able to remove an addon domain. I'm getting the error - Sorry, you do not control the domain.
I checked /etc/userdomains as well as httpd.conf. The usernames are specified correctly on both places.

If anyone got this fixed, please update it in the forums.

 

[eNiNjA]

i am also getting a similar error trying to remove an addon domain from an account.

using cPanel 9.4.1-R55

 

[amal]

Yippieee, got it fixed.

Hey,

I got it fixed.

The entry for the addon domain was missing in the /var/cpanel/users/$username.

There should be an entry like

DNS2=$addondomain

where $username is the username that you are having problem with

and $ addondomain is the addondomain name that you are having problem with.

You should use the DNS which is not already used in the file. ie, if DNS2 is already used in the same file, you should use DNS3.

Hope, your issue is sorted out as well.

Regards,
Amal.