Addon Domains Stopped Working

[mauinet]

I have two addon domains that have been working for a few years but stopped today. They can't even be pinged.
The main domain is displaying ok.
I see both domains in the /etc/userdatadomains and they appear to configured correctly.
The settings in the "addon domains" screen are:
Main domain: "example.com"
Addon #1 "domainexample-1.com"
Document root: "/public_html/domainexample-1"
Subdomain: "domainexample-1"
Redirect to: "Not redirected"

Addon #2 "domainexample-2.com"
Document root: "/public_html/domainexample-2"
Subdomain: "domainexample-2"
Redirect to: "Not redirected"

I can view a site by going to http://example.com/domainexample1

I removed one addon and the re-added it, still not working
Other addon domains for other websites on this server work correctly.

Where else can I look to track this down?

Thanks for any help,
MN

 

[GOT]

If they don't ping it sounds like a dns issue. I would start with checking if they are resolving.

 

[Infopro]

been working for a few years but stopped today.

Silly question time, have you checked to make sure the domain is active at your registrar? Does it resolve to the server as expected, checking it with intodns.com for example?

 

[mauinet]

Thanks for the site referral, it looks like a great tool, did point out some issues in dns.
Will have to wait for propagation to see if it is fixed.

 

[mauinet]

Thanks for the site referral, it looks like a great tool, did point out some issues in dns.
Will have to wait for propagation to see if it is fixed.

I am assuming that it is DNS propagation. It has been over 6 hours now still can't ping the
domains.

 

[cPRex]

Hello there, @mauinet,

As other members have mentioned, if the domain is not responding to ping it is likely a DNS issue, either in the DNS configuration itself or in the registrar settings. I would not expect the addon configuration to have an affect on that behavior.

If you are still having issues with this it may be best to open a ticket with our support team at tickets.cpanel.net so we can check the DNS settings and make sure things are working properly on the machine itself.