Addon/parked/sub domains list missing

sunyl

Active Member
Oct 12, 2004
37
0
156
We had an issue with MISSING IP address for all domains in WHM panel and we fixed it by rebuilding /var/cpanel/userdata and userdatacache but now all addon/parked/sub domains list are missing.

Entries do exist in http.conf and in cpanel's users file but don't show up in cpanel. Also when we try to add new addon domain we get following error -

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We were unable to locate your current domain name, foldingtables.me.uk in the webserver configuration! The subdomain cannot be added because information about your domain could not be obtained from the webserver configuration file.
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Submitted a support request to cpanel #2864774 and waiting for their feedback.

Any help would be appreciated.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
38
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
How did you rebuild /var/cpanel/userdata and userdatacache? Did you issue the following?

Code:
/scripts/rebuildhttpdconf
/etc/init.d/httpd restart
If httpd.conf has the entries but it isn't restarted, those entries won't be found.

Also, you'd need to possibly issue these:

Code:
/scripts/updateuserdomains
/scripts/updateuserdatacache