Lebogang73

Registered
Feb 18, 2020
1
0
0
South Africa
cPanel Access Level
Website Owner
Greetings,

I really need a help, I'm not that techie guy, but i have my way around WordPress development.

My problem is, i bought a 2 hosting packages from this hosting but wanted to host my domains somewhere since i'm still happy with my domain registrar.
Now i have a problem in both cpanel from this hosting. I am trying to add my domains in cpanel and i'm getting this error:

(XID kn5z59) Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server. Please transfer the domain to this servers nameservers or have your administrator add one of its nameservers to /etc/ips.remotedns and make the proper A entries on that remote nameserver.

From my domain registrar cpanel getting this error:
  • ns1.xxxxxxxxxxx.com is not responding authoritatively. Ensure the zone is configured properly with your web host. See this knowledgebase article for more information.
  • ns2.xxxxxxxxxxxx.com is not responding authoritatively. Ensure the zone is configured properly with your web host. See this knowledgebase article for more information.


Both support from new host and registrar blame each other.

Please help me, what could be the problem between my registrar and my new host.
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,251
313
Houston
Hello,


The issue is 2 part

1. your hosting provider has the following set to off:

Allow Remote Domains
Allow creation of parked/addon domains that resolve to other servers (e.g. domain transfers) This can be a major security problem. If you must have it enabled, be sure not to allow users to park common Internet domains.


2. Your registrar is requiring the nameserver of your new server to respond authoritatively for the domain. What this means is if I were to run the following query (whether or not my domain pointed to this server) it would respond with an IP:

Code:
dig @ns1.newserver.tld mydomain.tld +short
Because you can't add the domain, the DNS zone file is never added

3. This configuration of servers won't work together unless one of them makes a temporary exception.

  • This is most commonly done on the hosting provider end. They just need to go to WHM>>Server Configuration>>Tweak Settings -> Allow Remote Domains and set it to On, then either they need to add the domain or allow you to.
  • Alternatively, they can go to WHM>>IP Functions>>Configure Remote Service IPs and add the Nameserver IPs your domain is using currently. This will allow you to add your domain.



  • Once you can add the domain you should be able to point the nameservers from the registrar without issue