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Addon Script Manager 500 Internal Server Error

Discussion in 'General Discussion' started by Trane Francks, Jul 11, 2013.

  1. Trane Francks

    Trane Francks Well-Known Member

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    Hey, all.

    Since our recent upgrade to 11.38.1.6, I'm seeing 500 Internal Server Error when trying to access the Addon Script Manager CGI script. I'm seeing:

    Internal Server Error

    500

    No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/addon_addonupdates.cgi): subprocess exited with status 2

    cpsrvd/11.38.1.6 Server at (my server here)

    ~~~~~

    What, if anything, can I do to resolve this?

    Cheers!:rolleyes:
     
    #1 Trane Francks, Jul 11, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    There is likely a missing Perl module that is keeping it from loading. You can review the cPanel error log (/usr/local/cpanel/logs/error_log) to see which specific Perl module is missing. However, the functionality of "addon_addonupdates.cgi" was replaced by the cPAddon system several years ago. I recommend that you discontinue using this plugin and remove it from your system.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jul 12, 2013
  3. Trane Francks

    Trane Francks Well-Known Member

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    Michael,

    Thanks for the reply. I've removed it from the box.

    Cheers,

    trane
     
    #3 Trane Francks, Jul 12, 2013
  4. Nick57

    Nick57 Well-Known Member

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    Please could you explain how to remove this from the server?
     
    #4 Nick57, Aug 20, 2013
  5. Trane Francks

    Trane Francks Well-Known Member

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    The answer lay in the error itself: '/usr/local/cpanel/whostmgr/docroot/cgi/addon_addonupdates.cgi'. Log into your server and either delete the file from the command line, e.g., 'rm -f /usr/local/cpanel/whostmgr/docroot/cgi/addon_addonupdates.cgi' or use a file manager in WHM. Whichever way you choose, you'll need root privileges. Once the file is removed, the errors will go away.
     
    #5 Trane Francks, Aug 20, 2013
  6. Nick57

    Nick57 Well-Known Member

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    Thanks, because it is a plugin i was not sure how to do it in a proper way.
     
    #6 Nick57, Aug 20, 2013
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