Addon Script Manager 500 Internal Server Error

[Trane Francks]

Hey, all.

Since our recent upgrade to 11.38.1.6, I'm seeing 500 Internal Server Error when trying to access the Addon Script Manager CGI script. I'm seeing:

Internal Server Error

500

No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/addon_addonupdates.cgi): subprocess exited with status 2

cpsrvd/11.38.1.6 Server at (my server here)

~~~~~

What, if anything, can I do to resolve this?

Cheers!

 

[cPanelMichael]

Hello

There is likely a missing Perl module that is keeping it from loading. You can review the cPanel error log (/usr/local/cpanel/logs/error_log) to see which specific Perl module is missing. However, the functionality of "addon_addonupdates.cgi" was replaced by the cPAddon system several years ago. I recommend that you discontinue using this plugin and remove it from your system.

Thank you.

 

[Trane Francks]

Michael,

Thanks for the reply. I've removed it from the box.

Cheers,

trane

 

[Nick57]

Please could you explain how to remove this from the server?

 

[Trane Francks]

Please could you explain how to remove this from the server?

The answer lay in the error itself: '/usr/local/cpanel/whostmgr/docroot/cgi/addon_addonupdates.cgi'. Log into your server and either delete the file from the command line, e.g., 'rm -f /usr/local/cpanel/whostmgr/docroot/cgi/addon_addonupdates.cgi' or use a file manager in WHM. Whichever way you choose, you'll need root privileges. Once the file is removed, the errors will go away.

 

[Nick57]

Thanks, because it is a plugin i was not sure how to do it in a proper way.