Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Admin emails not being received

Discussion in 'E-mail Discussion' started by snecker, Oct 3, 2012.

  1. snecker

    snecker Registered

    Joined:
    Oct 3, 2012
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hi there,

    Fairly new install. Admin emails worked fine for about a week, then nothing.

    I have changed email addresses in the admin contact section to various addresses on different domains but am not receiving these.

    Emails on hosted sites are fine.

    Any suggestions?
     
  2. snecker

    snecker Registered

    Joined:
    Oct 3, 2012
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Found the problem. These emails go to our domain - e.g.

    admin@domain.com

    but our website is also hosted on this box, e.g.:

    www.domain.com

    so these are going to the default email account rather than getting forwarded on to our email server on another box.

    Suggestions?
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,242
    Likes Received:
    385
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    If I understand you correctly, once you create an actual email account admin @ domain.com then you would use that email for admin emails. I'm sure I don't understand though, are you speaking of the servers root emails to server owner, or website admin emails to webmaster?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. snecker

    snecker Registered

    Joined:
    Oct 3, 2012
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thanks for the reply. These are the server's root emails. To explain more fully:

    We have a website set up on this WHM/CPANEL box. Let us call it www.ourdomain.com

    The server's root emails need to go to notifications@domain.com but the mail server for @domain.com is on another box at a different IP.

    WHM is delivering them locally but I need them to go to our mail server this different IP.
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    If the emails aren't supposed to be delivered locally, then the domain should be set in WHM > Edit a DNS zone to Remote Mail Exchanger and the MX record should reflect the correct MX details for the server where it should be routing. This will then place the domain into /etc/remotedomains file so that emails aren't delivering locally.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice