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Admin emails not being received

Discussion in 'E-mail Discussions' started by snecker, Oct 3, 2012.

  1. snecker

    snecker Registered

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    Hi there,

    Fairly new install. Admin emails worked fine for about a week, then nothing.

    I have changed email addresses in the admin contact section to various addresses on different domains but am not receiving these.

    Emails on hosted sites are fine.

    Any suggestions?
     
  2. snecker

    snecker Registered

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    Found the problem. These emails go to our domain - e.g.

    admin@domain.com

    but our website is also hosted on this box, e.g.:

    www.domain.com

    so these are going to the default email account rather than getting forwarded on to our email server on another box.

    Suggestions?
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    If I understand you correctly, once you create an actual email account admin @ domain.com then you would use that email for admin emails. I'm sure I don't understand though, are you speaking of the servers root emails to server owner, or website admin emails to webmaster?
     
  4. snecker

    snecker Registered

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    Thanks for the reply. These are the server's root emails. To explain more fully:

    We have a website set up on this WHM/CPANEL box. Let us call it www.ourdomain.com

    The server's root emails need to go to notifications@domain.com but the mail server for @domain.com is on another box at a different IP.

    WHM is delivering them locally but I need them to go to our mail server this different IP.
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    If the emails aren't supposed to be delivered locally, then the domain should be set in WHM > Edit a DNS zone to Remote Mail Exchanger and the MX record should reflect the correct MX details for the server where it should be routing. This will then place the domain into /etc/remotedomains file so that emails aren't delivering locally.
     
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