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Adminstrative Override Not Working

Discussion in 'Security' started by tgassmann, Mar 21, 2012.

  1. tgassmann

    tgassmann Registered

    Mar 21, 2012
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    Reseller Owner

    I am a reseller and I am trying to figure out why something is not working.

    I login to cpanel as my reseller account and then switch over to one of my hosted accounts. Cpanel prompts me for a password. This happens when I try to access their cpanel accounts from WHM or from cpanel "switch account" function.

    It happens in all browsers that I have installed on my Windows 7 Professional (desktop) and Windows 7 Home (laptop) configuration. It works fine when I access it from a Windows XP computer.

    Has anyone else had a similar issue and know a fix? It has been going on for several months and very annoying.

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    Please consult with your web hosting provider to ensure this functionality is enabled. It's possible the root user to this system has disabled this functionality via the "Accounts that can access a cPanel user account" option in "WHM Main >> Server Configuration >> Tweak Settings", or there is a custom theme/style in-use that is causing this behavior.

    Thank you.
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