Advanced DNS Editor DKIM txt record kills named


Feb 28, 2013
cPanel Access Level
Website Owner
Hi, this is my first post so be gentle with me :)

I have a bit of an unusual problem that I just can't seem to solve with a 11.34.1 (build 11) install in a shared hosting environment. Basically adding a TXT DKIM record results in BIND/NAMED hanging either with a SERV-FAIL, or 'connection timed out; no servers could be reached' if you query the specific record:

mailjet._domainkey.{hidden}.com.	14400	IN	TXT	k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCoW3na1Lwpr2OEIhHJeRtN5qglnLqlxHwWoOQ2VY0GmT0QeP5Qg18m2uLA3MaxwwsyiyI7Otl1btGuYsB3rzBR1T/Z7KMFud0u2pqBw7dxJV4lh0gB78fHFz8J/CkKFjEQ8AObH5b4nzAe6/cpwzZB2pZab47tyPfmjKx7MaWdNQIDAQAB
result of digging for it:

; <<>> DiG 9.8.1-P1 <<>> @ns1.{hidden} -t TXT x._domainkey.{hidden}.com
; (1 server found)
;; global options: +cmd
;; connection timed out; no servers could be reached
I've tried various conitations including wrapping quotes, escaping the semi-colons, removing the space and they all behave in this way. If I take out everything and just leave the long "p=" key on it's own, it resolves. This says to me it's breaking something/not forming the record correctly.

What is even weirder is I've got access to a dozen or so dedicated servers running the same version, and whilst the root dns panel gives some issues adding DKIM text records, the user level advanced DNS editor works and I've added many DKIM records successfully with them.

The only core difference is they are dedicated servers, whereas this troublesome offering is on a shared host. I also notice that if I look at the stats 'service status' on the shared host cPanel giving me the issue, there is no mention of NAMED (or BIND), but the dedicated servers all have it.

I suspect this is not an issue with cPanel itself, but more how it has been installed/set up on the shared host. If anyone else has encountered this problem, or is aware of a workaround I'd be very greatful.

Kind regards