advanced dns is hidden in cpanel proplem

ahmedbarbary

Member
Nov 21, 2015
14
0
1
jeddah-saudia arabia
cPanel Access Level
Root Administrator
I move web hosting from old company to new company
I ask new company of password of whm it tell me not from us
I ask old company of password of whm it tell me we dont know
i try to open whm with user name root and password of cpanel not open
i try to open whm with user name and password of capnel not accept to open
i can access whm but i cannot open what i do
i try to get whm password because i need to allow dns zone because when i try to register my domain
not accept and tell me it found in advanced dns zone
what i do to register my domain with new ip and i don't have advanced dns
and if put my domain in mx record direct it will not accept because it register with old hosting company address ip
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
are there are any way to add advanced dns zoe to cpanel without whm
Hello :)

It's not possible to enable that option without access to Web Host Manager, or without access to the feature manager if you are a reseller. I suggest further communication with your hosting provider, as they should be able to reset your root password or provide you with the steps required to do so.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
You must obtain console access to the server if physical access is not possible, and you can then reset the root password with the following command:

Code:
passwd root
Your hosting provider will need to help you facilitate this.

Thank you.