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Advice needed about a no-reply address

Discussion in 'E-mail Discussions' started by meeven, Aug 16, 2007.

  1. meeven

    meeven Well-Known Member

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    Is a no-reply address the same as an email alias(forward)? You see this in some messages where it says, "Do not reply to this address, etc etc". For example, if one orders at Amazon, these are some of the no-reply addresses from which the customer will receive email:

    order-confirm@amazon.com
    ship-confirm@amazon.com
    account-update@amazon.com

    I want to create a few for a site for sending out various messages relating to each e-commerce transaction. Does anyone have suggestions on how to do this? Can this be done in cPanel.

    Thanks in advance.
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    It depends on how you wish the email to be implemented. If you want to receive emails sent to those addresses, then you would set them up as a regular email forward.

    If you do NOT want to receive emails sent to those addresses, you would set up a forwarder but select the option "Discard with error to sender (at SMTP time)" and customize the "Failure Message (seen by sender): " field with what you want the error message sent to the user to be.
     
  3. sparek-3

    sparek-3 Well-Known Member

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    Actually, if you are wanting to use a do not reply e-mail address where you want to be able to send out a message from noreply@mydomain.com but you don't want to receive e-mail at noreply@mydomain.com then you should set up noreply@mydomain.com as a forwarder and set the Destination to "Discard" under Advanced Options, Discard (Not Recommended).

    If you use Discard with error to sender (at SMTP time) then this will interfere with sender callouts.

    If you use Discard with error to sender (at SMTP time) and you send a message to an e-mail address that is doing sender callouts, the sender callout for your noreply@mydomain.com will fail and the address will not receive the message.

    If you use Discard (Not Recommended) then sender callouts will succeed, but if anyone sends a message to noreply@mydomain.com, then it is just immediately deleted.

    You do waste a little server resources by using the Discard (Not Recommended) option, but it probably won't amount to a whole lot and you are also, in my opinion, following a good practice by sending out a message from an e-mail address that also accepts messages (even if it accepts those messages and immediately deletes them).

    I made an article explaining some of this at:

    http://spareknet.org/articles/callouts.php

    Although it mainly explains why it is important to send out mail from an e-mail address that also accepts mail.
     
  4. chirpy

    chirpy Well-Known Member

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    This is the only situation when I'd also suggest using :blackhole: as it's the best of a bad job. We use it, but I don't like it ;) Ideally, you should never send email from an address that can't be replied to, but sometimes that's just not convenient.
     
  5. meeven

    meeven Well-Known Member

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    cPanelDavidG, sparek-3 and chirpy, I am quite overwhelmed by all this support. Thanks very much for your answers.:)
     
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