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After backup, i have Internal Server Error

Discussion in 'General Discussion' started by fly_in_the_sky, Nov 4, 2013.

  1. fly_in_the_sky

    fly_in_the_sky Active Member

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    IHi,
    After a backup (and manuel move between to server)
    casse-noisettes.be (is OK)
    but my ecommerce (prestashop) casse-noisettes.be/shop make these error :


    What can i do ?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    You will need to check /usr/local/apache/logs/error_log for the specific error message. Let us know the specific error and we can let you know the cause of the problem (likely permission or ownership values).

    Thank you.
     
  3. fly_in_the_sky

    fly_in_the_sky Active Member

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    Code:
      GNU nano 2.0.9                      Fichier****: /usr/local/apache/logs/error_log                                                 
    
    [Mon Nov 04 21:23:18 2013] [error] [client 157.55.35.90] Premature end of script headers: product.php
    [Mon Nov 04 21:23:18 2013] [error] [client 157.55.35.90] File does not exist: /home/jeuxcoop/public_html/casse-noisettes.be/htdo$
    [Mon Nov 04 21:23:23 2013] [error] [client 157.55.35.90] SoftException in Application.cpp:601: Directory "/" is writeable by gro$
    [Mon Nov 04 21:23:23 2013] [error] [client 157.55.35.90] Premature end of script headers: category.php
    
    
     
    #3 fly_in_the_sky, Nov 4, 2013
    Last edited by a moderator: Nov 4, 2013
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Please check the permission and ownership values on the "/" directory. EX:

    Code:
    stat /
    Also, check it on the account's home and public_html directories:

    Code:
    stat /home/$username
    stat /home/$username/public_html
    Note: I edited your last response to include only the actual error message. There is no need to post the entire Apache error log output.

    Thank you.
     
  5. fly_in_the_sky

    fly_in_the_sky Active Member

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    Tank you very much for your help :)
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Is there a specific reason you modified the "/" directory permissions to 0775? This is not recommended. Please update the permissions on the "/" directory to 0755 via:

    Code:
    chmod 0755 /
    Thank you.
     
  7. fly_in_the_sky

    fly_in_the_sky Active Member

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    I dont remeber if i change it and why...
    But What permission do I put it? and wath about my error ?
     
    #7 fly_in_the_sky, Nov 5, 2013
    Last edited: Nov 5, 2013
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    The permissions you need to change it to are listed in my last response. Changing the permissions should resolve the error message you are receiving.

    Thank you.
     
  9. fly_in_the_sky

    fly_in_the_sky Active Member

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    :):):):)Waouuuu I love you... :p
    14 days with out ecommerce , i lose so many money, but .... now its work ....tank you very much...

    I have one question. How it is possible that i change the permission of "/" and it's working ? why ? wath was the problème an why my oder site web was working ?
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    I'm not sure how the permissions on that directory changed on your system. You may want to consult with a system administrator to see why those permissions were configured if you did not make the change yourself.

    Thank you.
     
  11. fly_in_the_sky

    fly_in_the_sky Active Member

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    maybe wenn i do the backup ?

    but why these permission make these error ?
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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  13. 4m4ndaPu6h

    4m4ndaPu6h Registered

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    Thanks for the support Michael. :)
     
  14. fly_in_the_sky

    fly_in_the_sky Active Member

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    Ok, and you see that in the error log, that is error with php.
    Tank you very much
     
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