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After backup restore, addon domains are not shown in cpanel!

Discussion in 'General Discussion' started by MaRiOsGR66, Feb 4, 2012.

  1. MaRiOsGR66

    MaRiOsGR66 Well-Known Member

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    I did a full restore of a weekly backup of an account with 7-8 addon domains.
    After the restore, I check the user's cpanel account and there are 0 addon domains...
    but in his /home/user/public_html/ I can see all the domain folders of the addon domains.

    Why did this happen?
    how can I fix it ?
     
    #1 MaRiOsGR66, Feb 4, 2012
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    I suggest checking the cPanel user file to see if the addon domain names are listed:

    Code:
    /var/cpanel/users/username
    If the entries do not exist, it's possible there were some errors during the restore process. If you would like us to try restoring the account again to check for any specific errors, feel free to open a support ticket:

    Submit A Ticket

    Thank you.
     
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    #2 cPanelMichael, Feb 7, 2012
  3. MaRiOsGR66

    MaRiOsGR66 Well-Known Member

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    It didn't work because I didn choose to restore subdomains,
    which was confusing because subdomains and addon domains are 2 separate things

    for the domain:
    domain1.tld
    these are subdomains:
    test.domain1.tld
    forum.domain1.tld

    but for an account with addon domains liek
    domain1.tld
    domain2.tld
    domain3.tld
    these are not subdomains, but addon domains, and I think this should be described in the restore util.
     
    #3 MaRiOsGR66, Feb 8, 2012
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    To confirm, you would like to see the "Restore Backups" option in Web Host Manager clarify that addon domain names will not be restored if "Restore Sub-domain Entries" is not selected? If so, could you submit a bug report?

    Submit A Bug Report

    All bug reports are handled internally. This will allow us to reproduce the issue, and provide you with an internal case number for tracking.

    Thank you.
     
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    #4 cPanelMichael, Feb 9, 2012
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