Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

After backup restore, addon domains are not shown in cpanel!

Discussion in 'General Discussion' started by MaRiOsGR66, Feb 4, 2012.

  1. MaRiOsGR66

    MaRiOsGR66 Well-Known Member

    Joined:
    Feb 18, 2011
    Messages:
    104
    Likes Received:
    0
    Trophy Points:
    66
    cPanel Access Level:
    Root Administrator
    I did a full restore of a weekly backup of an account with 7-8 addon domains.
    After the restore, I check the user's cpanel account and there are 0 addon domains...
    but in his /home/user/public_html/ I can see all the domain folders of the addon domains.

    Why did this happen?
    how can I fix it ?
     
    #1 MaRiOsGR66, Feb 4, 2012
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,802
    Likes Received:
    1,713
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    I suggest checking the cPanel user file to see if the addon domain names are listed:

    Code:
    /var/cpanel/users/username
    If the entries do not exist, it's possible there were some errors during the restore process. If you would like us to try restoring the account again to check for any specific errors, feel free to open a support ticket:

    Submit A Ticket

    Thank you.
     
    #2 cPanelMichael, Feb 7, 2012
  3. MaRiOsGR66

    MaRiOsGR66 Well-Known Member

    Joined:
    Feb 18, 2011
    Messages:
    104
    Likes Received:
    0
    Trophy Points:
    66
    cPanel Access Level:
    Root Administrator
    It didn't work because I didn choose to restore subdomains,
    which was confusing because subdomains and addon domains are 2 separate things

    for the domain:
    domain1.tld
    these are subdomains:
    test.domain1.tld
    forum.domain1.tld

    but for an account with addon domains liek
    domain1.tld
    domain2.tld
    domain3.tld
    these are not subdomains, but addon domains, and I think this should be described in the restore util.
     
    #3 MaRiOsGR66, Feb 8, 2012
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,802
    Likes Received:
    1,713
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    To confirm, you would like to see the "Restore Backups" option in Web Host Manager clarify that addon domain names will not be restored if "Restore Sub-domain Entries" is not selected? If so, could you submit a bug report?

    Submit A Bug Report

    All bug reports are handled internally. This will allow us to reproduce the issue, and provide you with an internal case number for tracking.

    Thank you.
     
    #4 cPanelMichael, Feb 9, 2012
(You must log in or sign up to post here.)
Loading...
Similar Threads - backup restore addon
  1. Duzbin

    Steps to restore a system_files.tar full server backup

    Duzbin, Mar 15, 2018, in forum: Data Protection
    Replies:
    8
    Views:
    212
    cPanelMichael
    Mar 16, 2018
  2. chanklish

    restore website backup on local wamp

    chanklish, Feb 9, 2018, in forum: Data Protection
    Replies:
    3
    Views:
    157
    Infopro
    Feb 9, 2018
  3. Renato Santos Ramos

    Restore Multiple Backups

    Renato Santos Ramos, Dec 25, 2017, in forum: Data Protection
    Replies:
    1
    Views:
    199
    cPanelMichael
    Dec 27, 2017
  4. Douglas Delgado

    Backup / Restore emails

    Douglas Delgado, Dec 16, 2017, in forum: Data Protection
    Replies:
    1
    Views:
    252
    cPanelMichael
    Dec 18, 2017
  5. albatroz

    Restored backup, website downloads instead of opening

    albatroz, Sep 23, 2017, in forum: Data Protection
    Replies:
    3
    Views:
    336
    cPanelMichael
    Sep 25, 2017

Share This Page