Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

After backup restore, addon domains are not shown in cpanel!

Discussion in 'General Discussion' started by MaRiOsGR66, Feb 4, 2012.

  1. MaRiOsGR66

    MaRiOsGR66 Well-Known Member

    Joined:
    Feb 18, 2011
    Messages:
    107
    Likes Received:
    0
    Trophy Points:
    66
    cPanel Access Level:
    Root Administrator
    I did a full restore of a weekly backup of an account with 7-8 addon domains.
    After the restore, I check the user's cpanel account and there are 0 addon domains...
    but in his /home/user/public_html/ I can see all the domain folders of the addon domains.

    Why did this happen?
    how can I fix it ?
     
    #1 MaRiOsGR66, Feb 4, 2012
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    I suggest checking the cPanel user file to see if the addon domain names are listed:

    Code:
    /var/cpanel/users/username
    If the entries do not exist, it's possible there were some errors during the restore process. If you would like us to try restoring the account again to check for any specific errors, feel free to open a support ticket:

    Submit A Ticket

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Feb 7, 2012
  3. MaRiOsGR66

    MaRiOsGR66 Well-Known Member

    Joined:
    Feb 18, 2011
    Messages:
    107
    Likes Received:
    0
    Trophy Points:
    66
    cPanel Access Level:
    Root Administrator
    It didn't work because I didn choose to restore subdomains,
    which was confusing because subdomains and addon domains are 2 separate things

    for the domain:
    domain1.tld
    these are subdomains:
    test.domain1.tld
    forum.domain1.tld

    but for an account with addon domains liek
    domain1.tld
    domain2.tld
    domain3.tld
    these are not subdomains, but addon domains, and I think this should be described in the restore util.
     
    #3 MaRiOsGR66, Feb 8, 2012
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    To confirm, you would like to see the "Restore Backups" option in Web Host Manager clarify that addon domain names will not be restored if "Restore Sub-domain Entries" is not selected? If so, could you submit a bug report?

    Submit A Bug Report

    All bug reports are handled internally. This will allow us to reproduce the issue, and provide you with an internal case number for tracking.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Feb 9, 2012
(You must log in or sign up to post here.)
Loading...
Similar Threads - backup restore addon
  1. thewebmasterco

    Backup restore manager script

    thewebmasterco, Oct 22, 2018, in forum: Data Protection
    Replies:
    3
    Views:
    110
    cPanelLauren
    Oct 24, 2018
  2. fullfatdesigns

    SOLVED Restore email from backup?

    fullfatdesigns, Jun 23, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    641
    cPanelMichael
    Jun 25, 2018
  3. orizonmedia

    Does Backup Restore Server Configurations as Well?

    orizonmedia, Jun 20, 2018, in forum: Data Protection
    Replies:
    2
    Views:
    234
    cPAlexTierney
    Jun 21, 2018
  4. rosemusic

    Restore backup to other host?

    rosemusic, Jun 20, 2018, in forum: Data Protection
    Replies:
    1
    Views:
    215
    cPanelLauren
    Jun 20, 2018
  5. carock

    SOLVED Restore legacy backup with new backup system

    carock, Jun 11, 2018, in forum: Data Protection
    Replies:
    6
    Views:
    272
    cPanelMichael
    Jun 12, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice