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After cpmove i got this error

Discussion in 'General Discussion' started by iamzee, Jun 14, 2014.

  1. iamzee

    iamzee Member

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    Hello,

    I just transferred my website server to another server using

    1. server A via cpanel full backup tarball
    2. copy the whole .tar file to the Server B and full restore extract
    3. When i tried to access my site in the new Server(B) via http://ip/~user

    it says

    Code:
    Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@domain.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 Server at 50.7.178.106 Port 80
     
    #1 iamzee, Jun 14, 2014
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Accessing the site via IP is not something you can normally do unless the server is configured to permit it.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, Jun 14, 2014
  3. iamzee

    iamzee Member

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    i haven't pointed the domain yet thats why i am trying to view the site just like when the domain is still propagating.

    can this be related to mod_bwlimited?
     
    #3 iamzee, Jun 14, 2014
  4. JacobPerkins

    JacobPerkins Well-Known Member

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    Internal Server Errors are usually accompanied by entries in '/usr/local/apache/logs/error_log'. What do those say when you hit the page?
     
    #4 JacobPerkins, Jun 14, 2014
  5. iamzee

    iamzee Member

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    This is what my error_log says

    OMG my error_log is very long it says "The text that you have entered is too long (103583 characters). Please shorten it to 100000 characters long."

    anyway here is what the error_log say on the most bottom part.

    Code:
    [Fri Jun 13 20:05:14 2014] [error] [client 86.173.188.153] request failed: error reading the headers
[Fri Jun 13 22:22:07 2014] [error] [client 115.28.43.200] File does not exist: /usr/local/apache/htdocs/render, referer: http://hotel.qunar.com/
[Sat Jun 14 00:39:50 2014] [error] [client 37.247.36.72] Invalid method in request \x16\x03\x01
[Sat Jun 14 00:39:51 2014] [error] [client 37.247.36.72] File does not exist: /usr/local/apache/htdocs/501.shtml
[Sat Jun 14 02:01:40 2014] [notice] Graceful restart requested, doing restart
[Sat Jun 14 02:01:41 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 02:01:41 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Jun 14 02:09:38 2014] [notice] Graceful restart requested, doing restart
[Sat Jun 14 02:09:38 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 02:09:38 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Jun 14 02:19:30 2014] [notice] Graceful restart requested, doing restart
[Sat Jun 14 02:19:30 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 02:19:33 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Jun 14 03:06:23 2014] [notice] Graceful restart requested, doing restart
[Sat Jun 14 03:06:23 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 03:06:23 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Jun 14 04:01:36 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:01:37 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:01:37 2014] [error] [client 120.28.176.36] Premature end of script headers: 404.php
[Sat Jun 14 04:01:37 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/favicon.ico
[Sat Jun 14 04:01:37 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:01:37 2014] [error] [client 120.28.176.36] Premature end of script headers: 404.php
[Sat Jun 14 04:03:31 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/user.php" is writeable by group
[Sat Jun 14 04:03:31 2014] [error] [client 120.28.176.36] Premature end of script headers: user.php
[Sat Jun 14 04:03:31 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 04:03:33 2014] [error] [client 75.98.9.249] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:03:33 2014] [error] [client 75.98.9.249] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:03:33 2014] [error] [client 75.98.9.249] Premature end of script headers: 404.php
[Sat Jun 14 04:17:08 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/user.php" is writeable by group
[Sat Jun 14 04:17:08 2014] [error] [client 120.28.176.36] Premature end of script headers: user.php
[Sat Jun 14 04:17:08 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 04:17:13 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:17:13 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:17:13 2014] [error] [client 120.28.176.36] Premature end of script headers: 404.php
[Sat Jun 14 04:17:17 2014] [error] [client 75.98.9.249] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:17:17 2014] [error] [client 75.98.9.249] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:17:17 2014] [error] [client 75.98.9.249] Premature end of script headers: 404.php
[Sat Jun 14 04:21:46 2014] [notice] caught SIGTERM, shutting down
[Sat Jun 14 04:21:48 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 04:21:48 2014] [notice] suEXEC mechanism enabled (wrapper: /usr/local/apache/bin/suexec)
[Sat Jun 14 04:21:48 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 04:21:48 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Jun 14 04:21:55 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:21:55 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:21:55 2014] [error] [client 120.28.176.36] Premature end of script headers: 404.php
[Sat Jun 14 04:22:43 2014] [notice] Graceful restart requested, doing restart
[Sat Jun 14 04:22:43 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 04:22:43 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Jun 14 04:28:24 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:28:24 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:28:24 2014] [error] [client 120.28.176.36] Premature end of script headers: 404.php
[Sat Jun 14 04:28:26 2014] [error] [client 75.98.9.249] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:28:26 2014] [error] [client 75.98.9.249] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:28:26 2014] [error] [client 75.98.9.249] Premature end of script headers: 404.php
[Sat Jun 14 04:28:34 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:28:34 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:28:34 2014] [error] [client 120.28.176.36] Premature end of script headers: 404.php
[Sat Jun 14 04:29:24 2014] [notice] caught SIGTERM, shutting down
[Sat Jun 14 04:29:25 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 04:29:25 2014] [notice] suEXEC mechanism enabled (wrapper: /usr/local/apache/bin/suexec)
[Sat Jun 14 04:29:25 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 04:29:25 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Jun 14 04:29:49 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:29:49 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:29:49 2014] [error] [client 120.28.176.36] Premature end of script headers: 404.php
[Sat Jun 14 04:32:24 2014] [error] [client 101.56.186.66] File does not exist: /home/sscandal/public_html/music
[Sat Jun 14 04:32:24 2014] [error] [client 101.56.186.66] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:32:24 2014] [error] [client 101.56.186.66] Premature end of script headers: 404.php
[Sat Jun 14 04:41:28 2014] [notice] caught SIGTERM, shutting down
[Sat Jun 14 04:41:29 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 04:41:29 2014] [notice] suEXEC mechanism enabled (wrapper: /usr/local/apache/bin/suexec)
[Sat Jun 14 04:41:29 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 04:41:29 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Jun 14 04:41:31 2014] [notice] caught SIGTERM, shutting down
[Sat Jun 14 04:41:32 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 04:41:32 2014] [notice] suEXEC mechanism enabled (wrapper: /usr/local/apache/bin/suexec)
[Sat Jun 14 04:41:32 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 04:41:32 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Jun 14 04:41:35 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:41:35 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:41:35 2014] [error] [client 120.28.176.36] Premature end of script headers: 404.php
[Sat Jun 14 04:41:46 2014] [error] [client 75.98.9.249] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:41:46 2014] [error] [client 75.98.9.249] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:41:46 2014] [error] [client 75.98.9.249] Premature end of script headers: 404.php
[Sat Jun 14 04:41:47 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:41:47 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:41:47 2014] [error] [client 120.28.176.36] Premature end of script headers: 404.php
[Sat Jun 14 04:42:25 2014] [notice] caught SIGTERM, shutting down
[Sat Jun 14 04:42:26 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 04:42:26 2014] [notice] suEXEC mechanism enabled (wrapper: /usr/local/apache/bin/suexec)
[Sat Jun 14 04:42:26 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 04:42:26 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Jun 14 04:42:26 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/index.php
[Sat Jun 14 04:42:26 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
[Sat Jun 14 04:42:26 2014] [error] [client 120.28.176.36] Premature end of script headers: 404.php
[Sat Jun 14 05:00:02 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/user.php" is writeable by group
[Sat Jun 14 05:00:02 2014] [error] [client 120.28.176.36] Premature end of script headers: user.php
[Sat Jun 14 05:00:02 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 05:00:07 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:357: UID of script "/home/sscandal/public_html/index.php" is smaller than min_uid
[Sat Jun 14 05:00:07 2014] [error] [client 120.28.176.36] Premature end of script headers: index.php
[Sat Jun 14 05:00:07 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 05:00:13 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:357: UID of script "/home/sscandal/public_html/index.php" is smaller than min_uid
[Sat Jun 14 05:00:13 2014] [error] [client 120.28.176.36] Premature end of script headers: index.php
[Sat Jun 14 05:00:13 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 05:03:51 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:357: UID of script "/home/sscandal/public_html/index.php" is smaller than min_uid
[Sat Jun 14 05:03:51 2014] [error] [client 120.28.176.36] Premature end of script headers: index.php
[Sat Jun 14 05:03:51 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 05:04:00 2014] [error] [client 120.28.176.36] File does not exist: /usr/local/apache/htdocs/home
[Sat Jun 14 05:04:01 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/sys_cpanel, referer: http://50.7.178.107/~sscandal/
[Sat Jun 14 05:04:01 2014] [error] [client 120.28.176.36] File does not exist: /usr/local/apache/htdocs/404.php, referer: http://50.7.178.107/~sscandal/
[Sat Jun 14 05:04:01 2014] [error] [client 120.28.176.36] File does not exist: /usr/local/apache/htdocs/favicon.ico
[Sat Jun 14 05:08:23 2014] [error] [client 61.140.100.196] Invalid method in request ZINFO
[Sat Jun 14 05:08:23 2014] [error] [client 61.140.100.196] File does not exist: /usr/local/apache/htdocs/501.shtml
[Sat Jun 14 05:08:23 2014] [error] [client 61.140.100.196] Invalid method in request ZINFO
[Sat Jun 14 05:08:23 2014] [error] [client 61.140.100.196] File does not exist: /usr/local/apache/htdocs/501.shtml
[Sat Jun 14 05:08:23 2014] [error] [client 61.140.100.196] Invalid method in request ZINFO
[Sat Jun 14 05:08:23 2014] [error] [client 61.140.100.196] File does not exist: /usr/local/apache/htdocs/501.shtml
[Sat Jun 14 05:08:23 2014] [error] [client 61.140.100.196] Invalid method in request ZINFO
[Sat Jun 14 05:08:23 2014] [error] [client 61.140.100.196] File does not exist: /usr/local/apache/htdocs/501.shtml
[Sat Jun 14 05:11:26 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/user.php" is writeable by group
[Sat Jun 14 05:11:26 2014] [error] [client 120.28.176.36] Premature end of script headers: user.php
[Sat Jun 14 05:11:26 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 05:14:39 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/user.php" is writeable by group
[Sat Jun 14 05:14:39 2014] [error] [client 120.28.176.36] Premature end of script headers: user.php
[Sat Jun 14 05:14:39 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 05:14:45 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:357: UID of script "/home/sscandal/public_html/index.php" is smaller than min_uid
[Sat Jun 14 05:14:45 2014] [error] [client 120.28.176.36] Premature end of script headers: index.php
[Sat Jun 14 05:14:45 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
     
    #5 iamzee, Jun 14, 2014
  6. JacobPerkins

    JacobPerkins Well-Known Member

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    The error log is pretty much telling you what's wrong.

    It looks like it's trying to load index.php, which doesn't exist. So it's going to 404.php, but that file has bad permissions.
    [Sat Jun 14 04:01:36 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/index.php
    [Sat Jun 14 04:01:37 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:256: File "/home/sscandal/public_html/404.php" is writeable by group
    [Sat Jun 14 04:01:37 2014] [error] [client 120.28.176.36] Premature end of script headers: 404.php

    Make sure all your files are there, and that it's loading the correct files, and then fix the permissions on the files. 644 is usually what you want for PHP files.
     
    #6 JacobPerkins, Jun 14, 2014
  7. iamzee

    iamzee Member

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    Thank you for the reply cPjacob!

    I tried to download the original index.php from server A then uploaded it to server B because it says it don't exists
    but still got the same error.

    will try to double check file permission later and will post an update.

    Thank you very much
     
    #7 iamzee, Jun 14, 2014
  8. iamzee

    iamzee Member

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    Hello again cPjacob

    did successfully uploaded the index.php and 404.php and set all permission to 644
    but i think i got a new problem

    this is the new error_log

    Code:
    [Sat Jun 14 20:20:04 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 20:20:06 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:357: UID of script "/home/sscandal/public_html/index.php" is smaller than min_uid
[Sat Jun 14 20:20:06 2014] [error] [client 120.28.176.36] Premature end of script headers: index.php
[Sat Jun 14 20:20:06 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 20:20:07 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:357: UID of script "/home/sscandal/public_html/index.php" is smaller than min_uid
[Sat Jun 14 20:20:07 2014] [error] [client 120.28.176.36] Premature end of script headers: index.php
[Sat Jun 14 20:20:07 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 20:20:39 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:357: UID of script "/home/sscandal/public_html/index.php" is smaller than min_uid
[Sat Jun 14 20:20:39 2014] [error] [client 120.28.176.36] Premature end of script headers: index.php
[Sat Jun 14 20:20:39 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 20:20:41 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:357: UID of script "/home/sscandal/public_html/index.php" is smaller than min_uid
[Sat Jun 14 20:20:41 2014] [error] [client 120.28.176.36] Premature end of script headers: index.php
[Sat Jun 14 20:20:41 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 20:20:42 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:357: UID of script "/home/sscandal/public_html/index.php" is smaller than min_uid
[Sat Jun 14 20:20:42 2014] [error] [client 120.28.176.36] Premature end of script headers: index.php
[Sat Jun 14 20:20:42 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
[Sat Jun 14 20:20:44 2014] [error] [client 120.28.176.36] SoftException in Application.cpp:357: UID of script "/home/sscandal/public_html/index.php" is smaller than min_uid
[Sat Jun 14 20:20:44 2014] [error] [client 120.28.176.36] Premature end of script headers: index.php
[Sat Jun 14 20:20:44 2014] [error] [client 120.28.176.36] File does not exist: /home/sscandal/public_html/500.shtml
    i dont know anything about that 500.shtml it doesn't exist on my old server.

    by the way i got a new error it says 403 forbidden now after uploading the index.php & 404.php and changing permission to 644

    Forbidden

    You don't have permission to access /~sscandal/ on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 Server at 50.7.178.106 Port 80
     
    #8 iamzee, Jun 14, 2014
  9. iamzee

    iamzee Member

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    Hi again,

    new error log

    Code:
    [Sat Jun 14 20:39:43 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 20:39:43 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Jun 14 20:43:19 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:43:19 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:43:30 2014] [notice] SIGHUP received.  Attempting to restart
[Sat Jun 14 20:43:30 2014] [warn] RSA server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Sat Jun 14 20:43:30 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Jun 14 20:45:01 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:45:01 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:41 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:41 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:42 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:42 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:44 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:44 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:44 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:44 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:45 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:45 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:46 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:46 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:47 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:47 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:48 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:48 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:50 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:47:50 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:48:05 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:48:05 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:48:07 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:48:07 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:48:08 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:48:08 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:48:09 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:48:09 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:49:42 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:49:42 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:49:48 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:49:48 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:49:51 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:49:51 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:50:02 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:50:02 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:50:04 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:50:04 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:50 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:50 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:53 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:53 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:54 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:54 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:55 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:55 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:55 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:55 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:57 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:57 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:58 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:58 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:59 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:51:59 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:52:00 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:52:00 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:52:01 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:52:01 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:52:02 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
[Sat Jun 14 20:52:02 2014] [crit] [client 120.28.176.36] (13)Permission denied: /home/sscandal/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
     
    #9 iamzee, Jun 14, 2014
  10. cPanelPeter

    cPanelPeter Technical Analyst III Staff Member

    Joined:
    Sep 23, 2013
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    575
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    20
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    Root Administrator
    Twitter:
    Hello,

    User ID's usually start with 500 or more, and you appear to have the sscandal user set to less than that. The other problem is permissions of the /home/sscandal/public_html folder. Please type the following:

    Code:
    stat /home/sscandal
    and also:

    Code:
    stat /home/sscandal/public_html
    Please paste the output here.
     
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    #10 cPanelPeter, Jun 15, 2014
  11. iamzee

    iamzee Member

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    Website Owner
    Here is the results

    Code:
    [B]root@sss [~]# stat /home/sscandal[/B]
  File: `/home/sscandal'
  Size: 4096            Blocks: 8          IO Block: 4096   directory
Device: 801h/2049d      Inode: 5391902     Links: 12
Access: (0711/drwx--x--x)  Uid: (  502/sscandal)   Gid: (  513/sscandal)
Access: 2014-06-15 04:03:49.000000000 +0000
Modify: 2014-06-14 19:50:24.000000000 +0000
Change: 2014-06-14 19:50:24.000000000 +0000
[B]root@sss [~]# stat /home/sscandal/public_html[/B]
  File: `/home/sscandal/public_html'
  Size: 4096            Blocks: 8          IO Block: 4096   directory
Device: 801h/2049d      Inode: 5391909     Links: 21
Access: (0750/drwxr-x---)  Uid: (  502/sscandal)   Gid: (  513/sscandal)
Access: 2014-06-15 04:03:49.000000000 +0000
Modify: 2014-06-14 20:19:39.000000000 +0000
Change: 2014-06-14 20:28:15.000000000 +0000
root@sss [~]#
    how to resolve this?

    Thank you cpanelPeter!
     
    #11 iamzee, Jun 15, 2014
  12. cPanelPeter

    cPanelPeter Technical Analyst III Staff Member

    Joined:
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    Twitter:
    Hello,

    Try typing the following:

    Code:
    chmod 755 /home/sscandal/public_html
    See if that helps.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #12 cPanelPeter, Jun 15, 2014
  13. iamzee

    iamzee Member

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    Hello cPanelPeter

    Still not working.

    i already file and submitted a ticket.
     
    #13 iamzee, Jun 15, 2014
  14. cPanelPeter

    cPanelPeter Technical Analyst III Staff Member

    Joined:
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    Root Administrator
    Twitter:
    Hello,

    Thank you for opening ticket # 5098995. The analyst that reviewed this ticket has determined you do not have the correct permissions set on your files and folders under public_html (you're running the suPHP handler).

    Once you get those permissions fixed accordingly your site should start working. If not, please feel free to respond to the ticket.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #14 cPanelPeter, Jun 15, 2014
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