After transfer - File Manager showing Other user data path

JIKOmetrix

Well-Known Member
Apr 3, 2007
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28
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Hello,

I recently transferred about 190 accounts to a new CloudLinux server using the transfer tool.

Most transfer moved as expected. However, I had one oddity with most, not all, accounts. After the transfer was complete, I'd go to the file manager of some accounts to review some files. If I was in user account /home/user1, the path field in the upper left of the file manager would some other users path like /home/some-other-user/public_hmtl. The folder tree below would be correct and the folder content on the right would display "not files available".

Clicking on any folder in the tree wold display content as you'd expect. Quitting the file manger and or reloading the file manager would again display in the path field in the upper left of the file manager the wrong path /home/some-other-user/public_hmtl, but same as last time like it was loading it as a setting.

The only way to clear this was to click on settings in the upper right, and save.

I could find no way to auto mate this reset of settings.

1) why would something like this happen?

2) it is repeatable

3) How can it be fixed for future transfers ?

4) Is there a way to fix this without manually saving settings for 190 accounts?

Thanks,
Mike
 
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JIKOmetrix

Well-Known Member
Apr 3, 2007
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Both servers were using the most current as of July 30th, 2022. I believe v104.x
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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I did a test transfer on my end to a server with multiple home partitions, and I couldn't reproduce this in my environment. Would you be able to create a ticket with our support team so we can check this directly on the server having the issue?
 

JIKOmetrix

Well-Known Member
Apr 3, 2007
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28
178
Not at this time. Customers are moved. I had manually updated all account.

Also, I cannot give cPanel unattended access to our servers. Last time the support guy was not good. He broke the server by repalcing a signed SSL with a self signed and left shift. It was not even related the support issue. It was a mess. We received hundreds of calls related to the security use created by the support guy. It was a multiyear cert and took some digging to find and replace on service.

After that I have trust issue with unattended access. Would need someone to use their words to investigate.
 

JIKOmetrix

Well-Known Member
Apr 3, 2007
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Sure, Go to transfer tool. Select account to transfer. Visit transferred account. Unfortunately both source servers have returned to the DC. I no longer have access to them
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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Hmmmm, that's what I tried on my end and couldn't make it happen. I set up the destination server to use an alternative partition so both machines weren't just "/home" and couldn't trigger the condition.

If you see this again, could you create a test machine we could access to check this?