SOLVED After update to WHM 80.0.11 remote backups > 2.3Gb fail

martin MHC

Well-Known Member
Sep 14, 2016
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Root Administrator
Using the CPanel given Backup Perl script here [ CpanelInc/backup-transport-dropbox ] , to backup to a remote Dropbox, after updating WHM from 78 to 80.0.11 this now returns failures on account sizes above 2.3Gb .

ONLY accounts larger than this size have failed. Smaller accounts have transport ok.

The ONLY change was the WHM update. Nothing else has changed on the server or on the Dropbox account.

The Timeout values are each set to the maximum permitted (50k seconds total and 300 second response wait).


I have the Perl Script version 1.06 (latest version) and this works correctly. The backups are generated correctly on the local server but are not being passed across to the remote storage.

Errors fed back are simply:

Unable to send “/backup/2019-06-01/accounts/<accountname>.tar.gz” to destination “Dropbox”
  • 1) Are there other forum readers that have also experienced this since updating from 78 to 80? (is it just me?)
  • 2) Is this an issue that has been raised already (via Support Tickets) with WHM and is in process of being patched soon?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,917
2,248
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Hello @martin MHC,

We tracking this report under ticket 12467945. I'll update this thread with the outcome once the ticket is closed.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,917
2,248
363
Hello @martin MHC,

Thanks for sharing the update. I've marked this thread as solved.