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After update x3 theme doesn't load.

Discussion in 'User Experience' started by SharkHost, Jun 7, 2014.

  1. SharkHost

    SharkHost Member

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    After cPanel updated to 11.44 (build 7) I cannot access any account on the x3 theme.
    It simply loads a blank page. If I go to manage account in WHM, and change the theme to paper lanterns, I can load in fine.

    Is there a way to change every account and all future accounts to paper lanters? If not, what would be the issue with x3?

    Regards,
    Hayden.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    If you modify your Packages to use Paper Lantern, all accounts using the Packages you modify, will be changed to use Paper Lantern.

    Docs:
    Configure Paper Lantern - cPanel Documentation


    No clue why x3 is not loading for you though. When you are using x3, and open your cPanel, what is the URL in address bar?
     
  3. SharkHost

    SharkHost Member

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  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    And that page is blank?

    An easy thing to try is to force a cPanel update from within WHM. That sorts out lots of issues when you run into a problem like this.

    Give it a go and let us know.
     
  5. SharkHost

    SharkHost Member

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    I've already tried that, as well as clearing the cache, and using several browsers.
    Still no luck.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    We're missing some details here somewhere I think.

    Is this a Reseller's cPanel account you're logging into, meaning you have that menu for changing styles right there, or no? The one where you find paper_lantern, x, x2, x3 shown as options. If yes, what happens when you change theme from there?
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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  8. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    Feel free to open a support ticket using the link in my signature. We'll be happy to look into the x3 theme being blank for you.
    Post the ticket number here and we can update this thread accordingly.
     
  9. SharkHost

    SharkHost Member

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    When I am using paper_lanterns on the reseller account, then change to x3 from cpanel, it goes blank.

    I've tried removing that now, it doesn't seem to be the issue.
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Time to open a ticket to cPanel Technical Support I think. When you do, please post the ticket ID back here in this thread.
     
  11. Eric

    Eric Administrator
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    Howdy,

    I would really like to see this. Could you please submit a ticket on this?

    Thanks!
     
  12. sstrong63

    sstrong63 Registered

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    Was this ever resolved? I too am having issues with all accounts using the x3 theme being blank after cpanel update.
     
  13. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    The original poster never did open a support ticket that I'm aware of, so we don't know whether it was resolved. If you're also having this issue, we would like to see this. Could you please open a support ticket using the link in my signature? Please feel free to post the ticket number here so that we can update this thread accordingly.
     
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