SOLVED After upgrade to build 64 - 13 can't FTP fails SSL connect

vincentg

Well-Known Member
May 12, 2004
159
4
168
new york
On all servers after this upgrade we can not connect to FTP using SSL

TLS Cipher Suite is set to default cpanel settings

TLS Encryption Support has to be set to optional as forcing to SSL does not work.

Worked fine before the upgrade
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello,

As of cPanel 64, Pure-FTPD no longer supports TLS 1.0. You may want to review your FTP client's support team or documentation to verify it's not attempting to use TLS 1.0 for FTP, or try switching to ProFTPd via "WHM >> FTP Server Selection" to see if that solves the problem.

Thank you.
 

vincentg

Well-Known Member
May 12, 2004
159
4
168
new york
Might be the case as my FTP app is a bit old.
Clients FTP might also be old.

Am checking with their website support.
 

uk01

Well-Known Member
Dec 31, 2009
195
19
68
Same issue here from customers this morning and on our own Macs. FTP only works with SSL turned off, which is not a good move in todays world.
We use Dreamweaver CS6, as do many others in web dev. I notice in FTP SSL configs it has TLSv1, changing it to v2 does not work. Is there any other workaround as this has to work. There is no way we can force customers to move to Creative Cloud, nor can we!
 

petem

Member
Mar 4, 2016
5
0
1
UK
cPanel Access Level
Root Administrator
I totally agree. This is going to cause us major issues. We cannot ask all our Dreamweaver users to update or use other FTP software.

Reluctant to move to to ProFTPD as no brute force protection.
 

vincentg

Well-Known Member
May 12, 2004
159
4
168
new york
It was my FTP software as upgrading to ws_ftp 12.6 has solved the problem for me.
But my client seems to be not so happy.

This will cause heartache for many but it's not news to us.
We all knew that the day TLS 1.0 was going to be dropped was coming.

For older version Dreamweaver users best bet it to develop on local PC and use FTP to move files.
Yes we will hear screams but such is life.
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
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Hello,

Switching to ProFTPd via "WHM >> FTP Server Selection" would act as a workaround for customers using older FTP clients that rely on TLS 1.0. If brute force protection with ProFTPd is a concern, you may want to consider a third-party application such as CSF:

ConfigServer Security & Firewall (csf)

Thank you.