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After upgrade to v11 WHM doesn't send e-mails on update...

Discussion in 'E-mail Discussions' started by dyelton, Jun 7, 2007.

  1. dyelton

    dyelton Active Member

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    With v10 I automatically got an e-mail when cPanel ran nightly updates for the RELEASE tree but after v11 installed I no longer receive an e-mail when cPanel runs nightly updates. I have checked to make sure e-mails are entered correctly for notification.
     
  2. cPanelNick

    cPanelNick Administrator
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    Check the contact manager, you may need to adjust some settings.
     
  3. jayh38

    jayh38 Well-Known Member

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    I also had this problem. My fix was a box reboot. Give it a whirl also.
     
  4. dyelton

    dyelton Active Member

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    I already did that option as I did a kernel upgrade after the v10 -> v11 upgrade took place and of course rebooted the machine for that purpose. I have changed the e-mails to go to another account to see if that may be the problem but I will report back tomorrow if the problem still exists.
     
  5. dyelton

    dyelton Active Member

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    I switched e-mail addresses to one outside of the server and I now receive the cpanel update e-mail. I will assume that spamassassin 3.2 was causing the issue and deleting the e-mail. I wonder if 3.1.8 will cause the same issue?
     
  6. chirpy

    chirpy Well-Known Member

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    One thing to check is the ACL section in the exim configuration editor and make sure that the section for:

    require verify = recipient

    comes before the section for:

    require verify = sender

    This appears to screw up sometimes on upgrading to v11 now that cPanel use the require statement. A clean exim.conf.local does put these the right way round, but an upgraded server can be incorrectly done, or missing the require statements that preceded the verify:
    http://www.configserver.com/blog/index.php?itemid=207
     
  7. dyelton

    dyelton Active Member

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    I checked the exim.conf and require verify = recipient comes BEFORE require verify = sender so that doesn't seem to be it.
     
  8. chirpy

    chirpy Well-Known Member

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    On trick might be to use MAILTO in the root crontab:

    crontab -e

    at the top put:

    MAILTO:you@yourdomain.com

    Then exit. If that doesn't work, check /var/log/exim_mainlog when a root job from the crontab runs for errors. One trick is to put:

    * * * * * date

    as a job which will send a date+time email every minute while you're testing (don't forget to remove it)
     
  9. dyelton

    dyelton Active Member

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    I get all e-mails from the system's cron with the exception of the cpanel update log. I have whitelisted my server in the spam filter for the receiving e-mail account so hopefully that will bypass the problem. Thanks for the assistance.
     
  10. mtindor

    mtindor Well-Known Member

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    Jonathan,

    In my case I have a 'require verify = sender' and it comes first. And the recipient line does not contain 'require' - it is simply: verify = recipient.


    Code:
      require verify = sender
      accept  domains = +local_domains
      endpass
                                                                                                                                       $
      #recipient verifications are required for all messages that are not sent to the local machine
      #this was done at multiple users requests
    
      verify = recipient    
    In my case, what should I do?

    - Mike

     
  11. chirpy

    chirpy Well-Known Member

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    You should leave it as-is (or reset the exim configuration to defaults if you want to). That issue seems only relevant when the both verifications are prefixed with require.
     
  12. dyelton

    dyelton Active Member

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    It looks like the problem is back. I get all e-mails from the system except for the upcp e-mail. This is after I have explicitly white-listed anything from the server. Anything else I can check? This latest issue started happening when I upgraded spamassassin from 3.1.8 to 3.2.1 I believe.
     
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