AH01797: client denied by server configuration


Jun 6, 2019
cPanel Access Level
Root Administrator
Hi All,

Trust this finds you well.

My centos server's apache updated to:

Server version: Apache/2.4.39 (cPanel)
Server built: May 30 2019 20:14:04

I have gone through Apache's New Features in this new Apache Version, Upgrading to 2.4 from 2.2 - Apache HTTP Server Version 2.4

And how Apache Module mod_access_compat has been deprecated by the new authz refactoring.

But i keep receiving numerous errors on my Apache Logs, when i try to access or use functionalities on my website, such as deletion of my phonebook, which has been working fine before the update.

What am i missing?

See the Logs Below:

- Removed -
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Last edited by a moderator:


Staff member
Apr 11, 2011
Hello @pmuya,

Here are parts of the error messages in your original post (we removed them due to the inclusion of real domains and IP addresses):

[ssl:debug] [pid 31150] ssl_engine_kernel.c(383): [client] AH02034: Initial (No.1) HTTPS request received for child 14 (server domain.tld :443), referer:
[access_compat:error] [pid 31150] [client] AH01797: client denied by server configuration: /home/username/public_html/wp-content/plugins/user-dashboard/control.php, referer
[authz_core:debug] [pid 31150] mod_authz_core.c(846): [client] AH01628: authorization result: granted (no directives), referer
[charset_lite:debug] [pid 31150] mod_charset_lite.c(219): [client] AH01448: incomplete configuration: src unspecified, dst unspecified, referer:
These types of errors are better troubleshooted through a support ticket, as we'll be able to look at any custom Apache configuration changes and the specific .htaccess rules enabled under the document root of the affected domain. Can you open a ticket and post the ticket number here?

Thank you.