"ajax error: try again"

Hi,
One of our users gets the error "ajax error: try again" regardless of the password he enters or the computer/OS/ browser he uses. It works fine for me. Are there any possible issues on user end causing this? Have any of you had such a problem before?

 

Hi Michael,
Thank you for replying. I forgot to write that it happens trying to add a database user and nothing specific is logged in /usr/local/cpanel/logs/error_log. This is all the entries in this while:

[2012-12-26 11:17:14 -0500] info [mysqladmin] Creating MySQL database mainuser_db1 for user mainuser
[2012-12-26 11:23:19 -0500] warn [mysql::adddb] Encountered error in mysql::adddb: That database name already exists.
[2012-12-26 11:23:33 -0500] warn [mysql::adddb] Encountered error in mysql::adddb: That database name already exists.
[2012-12-26 11:24:32 -0500] info [mysqladmin] Dropping MySQL database mainuser_db2 for user mainuser
[2012-12-26 11:24:51 -0500] info [mysqladmin] Remove dbuser mainuser_user1 for owner mainuser
[2012-12-26 12:24:53 -0500] info [mysqladmin] Creating MySQL virtual user mainuser_test for user mainuser
[2012-12-26 12:44:56 -0500] info [mysqladmin] Creating MySQL database mainuser_db3 for user mainuser


I tried adding mainuser_test which was successfully added as it shows.
Thanks again.

 

I was wondering if it'd be possible to except an account from default "Password Strength Configuration"?

 

Hi,
Thank you for your suggestion Michael, it worked on another server with latest version of cPanel.