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Alert incorrect password for email in cPanel

Discussion in 'E-mail Discussion' started by Janny, Jul 11, 2016.

  1. Janny

    Janny Member

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    Hello,

    My user email alert password incorrect for email authentication even thought configure the correct password.

    Thanks you very much for your reply.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you provide some more details about the specific notification you received? How are you reproducing the issue?

    Thank you.
     
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  3. Janny

    Janny Member

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    Hello,

    This is the error message "authenticator failed for IP: 535 Incorrect authentication data".

    Thanks.
     
  4. webhostuk

    webhostuk Well-Known Member

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    Twitter:
    Check CSF or your firewall settings it seems there IP is blocked , whitelisting there machine IP will solve this problem. to check their IP ask them to visit whatismyip.com then remove it from backlist and add it to whitelist.
     
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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    You can review the /var/log/maillog file for the email account to see a more specific error message:

    Code:
    grep user@domain /var/log/maillog
    Thank you
     
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  6. Janny

    Janny Member

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    Hello,

    When I check /var/log/maillog it show error like this " imapd unexpected ssl connection shutdown".

    Thanks
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Would you mind opening a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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