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Alert incorrect password for email in cPanel

Discussion in 'E-mail Discussions' started by Janny, Jul 11, 2016.

  1. Janny

    Janny Member

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    Hello,

    My user email alert password incorrect for email authentication even thought configure the correct password.

    Thanks you very much for your reply.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. Janny

    Janny Member

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    Hello,

    This is the error message "authenticator failed for IP: 535 Incorrect authentication data".

    Thanks.
     
  4. webhostuk

    webhostuk Well-Known Member

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    Check CSF or your firewall settings it seems there IP is blocked , whitelisting there machine IP will solve this problem. to check their IP ask them to visit whatismyip.com then remove it from backlist and add it to whitelist.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    You can review the /var/log/maillog file for the email account to see a more specific error message:

    Code:
    grep user@domain /var/log/maillog
    Thank you
     
  6. Janny

    Janny Member

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    Hello,

    When I check /var/log/maillog it show error like this " imapd unexpected ssl connection shutdown".

    Thanks
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Would you mind opening a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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