SOLVED Alerts going to [email protected]

[tommyxv]

Hi,

I just migrated to a new server and currently all the cPanel alert and notification emails are stuck in the mail queue. When I try to force send one, I get a sending error. I also tried changing "nobody" and "root" on the "Edit System Mail Preferences" page to [email protected] and [email protected] thinking maybe it was either a Google or Microsoft email issue.

LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1o3Y0T-0001J7-ME
delivering 1o3Y0T-0001J7-ME
LOG: MAIN
Unfrozen by forced delivery
LOG: MAIN
Sender identification U=mailnull D=-system- S=mailnull
Connecting to gmail-smtp-in.l.google.com [xx.xxx.xx.xx]:25 ... connected
SMTP<< 220 mx.google.com ESMTP u6-20020a257906000000b00668c9e9553dsi13086624ybc.507 - gsmtp
SMTP>> EHLO xxx-xxx-xxx-xxx.static.hvvc.us
SMTP<< 250-mx.google.com at your service, [xxx.xxx.xxx.xxx]
250-SIZE 157286400
250-8BITMIME
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250 SMTPUTF8
SMTP>> STARTTLS
SMTP<< 220 2.0.0 Ready to start TLS
SMTP>> EHLO xxx-xxx-xxx-xxx.static.hvvc.us
SMTP<< 250-mx.google.com at your service, [xxx.xxx.xxx.xxx]
250-SIZE 157286400
250-8BITMIME
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250 SMTPUTF8
SMTP|> MAIL FROM:<> SIZE=3076
SMTP|> RCPT TO:<[email protected]>
SMTP>> DATA
SMTP<< 250 2.1.0 OK u6-20020a257906000000b00668c9e9553dsi13086624ybc.507 - gsmtp
SMTP<< 250 2.1.5 OK u6-20020a257906000000b00668c9e9553dsi13086624ybc.507 - gsmtp
SMTP<< 354 Go ahead u6-20020a257906000000b00668c9e9553dsi13086624ybc.507 - gsmtp
SMTP>> writing message and terminating "."
SMTP<< 550-5.7.26 This message does not have authentication information or fails to
550-5.7.26 pass authentication checks (SPF or DKIM). To best protect our users
550-5.7.26 from spam, the message has been blocked. Please visit
550-5.7.26 Prevent mail to Gmail users from being blocked or sent to spam - Gmail Help for more
550 5.7.26 information. u6-20020a257906000000b00668c9e9553dsi13086624ybc.507 - gsmtp
SMTP+> QUIT
SMTP(TLS shutdown)>>
SMTP(shutdown)>>
SMTP(closed)<<
SMTP(close)>>
LOG: MAIN
** [email protected] <[email protected]> R=dkim_lookuphost T=dkim_remote_smtp H=gmail-smtp-in.l.google.com [xx.xxx.xx.xx] X=TLS1.2:ECDHE-ECDSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after end of data: 550-5.7.26 This message does not have authentication information or fails to\n550-5.7.26 pass authentication checks (SPF or DKIM). To best protect our users\n550-5.7.26 from spam, the message has been blocked. Please visit\n550-5.7.26 Prevent mail to Gmail users from being blocked or sent to spam - Gmail Help for more\n550 5.7.26 information. u6-20020a257906000000b00668c9e9553dsi13086624ybc.507 - gsmtp
LOG: MAIN
Frozen (delivery error message)

Not sure what else to try. Any help would be greatly appreciated.

 

[cPRex]

Hey there! I'm really not sure on this one, as everything looks alright from what I can see. It might be best to reach out to Google directly to see if they can get you more details.

Are you experiencing issues with any other provider?

 

[tommyxv]

We got it straightened out. It was a combination of the host giving us blacklisted ips for the new server that MS and Google said they would not remove and a misconfigured PTR record. Once we got the PTR fixed and host giving us new IPs, it all worked as intended.

 

[cPRex]

I'm glad the host was able to help work with you on that issue!