Alive processes apache on suspended cpanel account?

postcd

Well-Known Member
Oct 22, 2010
721
21
68
Hello, after many days after an cpanel account been suspended, i still see comming new processes on Home »Server Status »Apache Status

like this one
8-53 7336 0/14/14885 W 5.67 20 0 0.0 0.00 34.61 anvisitoriphere hostedsite.info POST /service.php HTTP/1.1
the 5.67 is CPU time and 20 is SS (Seconds since beginning of most recent request)

so i want to ask why it still have impact while that account is serving Suspended account page...
How to prevent this impact without terminating account?
 

postcd

Well-Known Member
Oct 22, 2010
721
21
68
How can i fix this from WHM please? i dont have access to change IP or nameserver for my client domain.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,258
463
Hello :)

Apache should not load content from suspended accounts. Please feel free to submit a support ticket so we can reproduce the issue. You can post the ticket number here so we can update this thread with the outcome.

Thank you.