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All Address Books Vanished from Horde

Discussion in 'E-mail Discussions' started by DavidSinger, Jul 29, 2015.

  1. DavidSinger

    DavidSinger Registered

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    Tuesday July 28, 2015 Cpanel was updated. Immediately, all user address books vanished. Ours is not the only hosted account with this problem.
    Hosting company set this problem on "low priority". Users greatly disagree.

    Search on web reveals a history of Cpanel updates that disconnect the Horde address books from the email function.

    How do I, as the local sys admin (but not the hosting service) go about reconnecting my users to their address books? Is there a tool in Cpanel to reconnect?
     
  2. DavidSinger

    DavidSinger Registered

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    RoundCube users noticed the Cpanel change and now have difficulties logging in. Have not lost their email address books, but have lost their spam filters instead.
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Have you spoken to your Hosting Provider about the issue yet?
     
  4. DavidSinger

    DavidSinger Registered

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    Hosting company set this problem on "low priority". Users greatly disagree.
    Hosting company wants user names and passwords to "try to fix" the problem.
    I think they are frantically looking through backups and attempting to restore.
    I gave them mine. We'll see how that works out.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    This is not an issue that you can address without root access to the system. Please feel free to have your hosting provider consult with us if they are unable to determine the cause of the problem.

    Thank you.
     
  6. DavidSinger

    DavidSinger Registered

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    Yep, my Hosting Facility has already gone down that path.
    FWIW, here are snippets of updates I have received from the president of my Hosting Facility:

    [07-31-2105] "I've heard back from cpanel... It looks like this issue is known and already has a case open with cPanel. They are working with their developers in order to find a fix for this now."

    [08-05-2015] "This is the latest regarding the address books from my Chief Engineer who has continued to work on this issue. Here is what he wrote: 'I received confirmation that this was a known internal issue at cPanel. I was just told their developers and QA Department will be having a meeting about this issue tomorrow afternoon, and we will hopefully have a game plan to resolve this issue after the fact. We'll make sure to update you again once we have more information' "

    [08-06-2015] "Following the meeting at cPanel yesturday, it looks like the devs are orking on a solution for this now. Their plan is to get it working for cPanel 11.52 and then back port the patch for earlier versions as well. Once that patch is working, they'll fix the yourdomain.com account, and update us again through our ticket. Sorry about this issue. It is above and beyond our control."

    It would have been nice to have been informed by CPanel that this is a known problem within Horde's most-recent roll-out, that an internal ticket in CPanel had previously been issued, and that the Devel team has at least given lip service to fixing it. But maybe you are not privvy to that information? Apparently our installation is not the only one which had address books vanish. Not to mention that user-control folder logic and preferences have been obliterated by the most recent update.

    Horde is doing a fabulous job of re-defining itself as an also-ran to RoundCube. RoundCube is clearly the platform towards which my people will migrate.
     
    #6 DavidSinger, Aug 12, 2015
    Last edited by a moderator: Aug 12, 2015
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    There's no way to pinpoint your specific issue to an internal case without root access to the server to review the update logs. Could you provide us with the ticket number that your provider opened with our support team so we can review the ticket and determine which specific case related to Horde (there are multiple) your issue is associated with?

    Thank you.
     
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