Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

All domain emails sent out to spam folder

Discussion in 'E-mail Discussions' started by Derekn, Nov 2, 2017.

Tags:
  1. Derekn

    Derekn Member

    Joined:
    Mar 25, 2017
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Hi,
    Problem: all of the domain emails from many of my websites sent out to spam folder of Google or Yahoo.
    I have been trying to search online including cpanel forum for this solution more than 1 week, but i couldnot find a working solution.
    Everything looks good from spf, dkim, and i also add dmarc, but the outgoing mail still go to spam folder. I have tested few emails, they all the same.

    Mxtoolbox analyze my header is good, only problem i get is
    Code:
    SMTP Banner Check -- Reverse DNS does not match SMTP Banner
     SMTP TLS Warning - Does not support TLS.
    SMTP Transaction Time 15.354 seconds - Not good! on Transaction Time
    Google analyzed my header okay too
    Code:
    MessageId df28f8bcb2a27a1a12efff31a7c04e72@vixxxame.com
    Created at: 11/3/2017, 2:59:37 AM GMT+7 ( Delivered after 1 sec )
    From: vixxxame@vixxxame.com
    To: hai...oi@gmail.com
    Subject: Test message from me
    SPF: pass
    DKIM: pass
    
    # Delay From * To * Protocol Time received
    0 [::1] → hostname.bsxxx.net 11/3/2017, 2:59:37 AM GMT+7
    1 1 sec ns1.bsxxx.net. → [Google] mx.google.com ESMTPS 11/3/2017, 2:59:38 AM GMT+7
    2 → [Google] 10.84.242.75 SMTP 11/3/2017, 2:59:38 AM GMT+7
    3 → [Google] 10.179.77.144 SMTP 11/3/2017, 2:59:38 AM GMT+7
    
    Can anyone help me please? Thank you so much
    Below is the header that i got from google email

    Code:
    Delivered-To: hai....oi@gmail.com
    Received: by 10.179.77.144 with SMTP id j16csp2604258ltb;
    Thu, 2 Nov 2017 12:59:38 -0700 (PDT)
    X-Google-Smtp-Source: ABhQp+STQLVjKRPWRuPBgPJx5v+FSPVw0ZIONYnBsA/AAXjosR+hrrsMWs26o4wEok0HSAKHPWVh
    X-Received: by 10.84.242.75 with SMTP id c11mr4474536pll.400.1509652778828;
    Thu, 02 Nov 2017 12:59:38 -0700 (PDT)
    ARC-Seal: i=1; a=rsa-sha256; t=1509652778; cv=none;
    d=google.com; s=arc-20160816;
    b=S53vyntKWr2I1iMY35lfv6/O9yNTCuOzeQ5Mn1BIWKswJnnJGIGVcxcHbVY5ZwHrCS
    24YWvoB4Xav9RSrNjwenUclbBTTe8/RvLnl3/qyrffRrBB1iiYV4pP5wfMKcg5wJumzt
    ZcQ+I7yf2yesQeRdHIrr7lkqI5S5SUl6y7owzFxTldVNPPVQ5qCzGHYlvAdeOPx+LRk7
    A5Dtrp4tipiYKS/wEzbDGc48cHQ2dm6CVNZGDilawHq5HDT0YO2VnbEEnR551MTK+wko
    NUreUS1hMrNlenilcrPv7tjXAYwHX/AtSNnmQ4AgCeE5Z55P6sDkZYTDiIXHBoveUP3r
    UuMQ==
    ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
    h=user-agent:message-id:subject:to:from:date
    :content-transfer-encoding:mime-version:dkim-signature
    :arc-authentication-results;
    bh=6JHSnofNJoaCySnejKuUC05BnwX1UDdqpwQJqpod+EY=;
    b=BrUTPpuQZ9LUlGAyx7V3DIi7o+EUrX++MyJaSX+TtBO10nwfY8iXrllbZ5/vumVDOT
    xVz21YlYxUFoDdSUBcpSmd/S5AK5yMK/cUTsAQacDUHDwIqt0T8iHfFtg2+NEDHVsSKY
    P/feU/Oeb4Fj5fRm5vwr0PZegr9pjpw5wSLK0ku7rAGHrZ433GtswxjWP3w+YAUiLYeW
    SV47QR4LfADbd/zTyFAShbzj5+YqD8rElWEdyfKc+WurVdK5DWZ6z7ALjDzG4kn42SAo
    mKnBEddA+DuNqxOQGOmJoCURBXD0SrEfPv6NlB/n0Tx47tGDrmFKyE9BRlZIL7gv76Ks
    LRhA==
    ARC-Authentication-Results: i=1; mx.google.com;
    dkim=pass header.i=@vixxxame.com header.s=default header.b=F0j0eMOP;
    spf=pass (google.com: domain of vixxxame@vixxxame.com designates 188.166.XXX.YY as permitted sender) smtp.mailfrom=vixxxame@vixxxame.com
    Return-Path: <vixxxame@vixxxame.com>
    Received: from hostname.bsxxx.net (ns1.bsxxx.net. [188.166.XXX.YY])
    by mx.google.com with ESMTPS id h124si4514225pfc.290.2017.11.02.12.59.38
    for <hai....oi@gmail.com>
    (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
    Thu, 02 Nov 2017 12:59:38 -0700 (PDT)
    Received-SPF: pass (google.com: domain of vixxxame@vixxxame.com designates 188.166.XXX.YY as permitted sender) client-ip=188.166.XXX.YY;
    Authentication-Results: mx.google.com;
    dkim=pass header.i=@vixxxame.com header.s=default header.b=F0j0eMOP;
    spf=pass (google.com: domain of vixxxame@vixxxame.com designates 188.166.XXX.YY as permitted sender) smtp.mailfrom=vixxxame@vixxxame.com
    DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=vixxxame.com; s=default; h=Message-ID:Subject:To:From:Date: Content-Transfer-Encoding:Content-Type:MIME-Version:Sender:Reply-To:Cc: Content-ID:Content-Description:Resent-Date:Resent-From:Resent-Sender: Resent-To:Resent-Cc:Resent-Message-ID:In-Reply-To:References:List-Id: List-Help:List-Unsubscribe:List-Subscribe:List-Post:List-Owner:List-Archive;
    bh=6JHSnofNJoaCySnejKuUC05BnwX1UDdqpwQJqpod+EY=; b=F0j0eMOPYAluuRNh5ChPNfNFb zB6hhezjk4Mi4CxEWU4PCdyRPiTJwDn+R5JwLsyZo91jfzbPZhS8lNSxcKtmpIuELS2C6B4J5hlvZ MLbKF5ooN2BLwrRlh+905iyBCtaIrjLDH5chF9YH+NaN6Q7PSnDajpT86WqFMgqzJRIZePogiSmQF mGKe+BcVn4h9/AjXWRZ4xQTZYeSroSV+S0+F8Kc83U/Sm7mKcEJF0j3n/ImZT7V2hIO4awDYZ4oB0 IoHC7btEhYSs7PkAQTO1mXF3CceFvptgh8L3JzieahxLCOVaA8+48bKocbUggOB5rfSS1IW8AfXGw E8XFn57Gg==;
    Received: from [::1] (port=33314 helo=hostname.bsxxx.net) by hostname.bsxxx.net with esmtpa (Exim 4.89) (envelope-from <vixxxame@vixxxame.com>) id 1eALeL-0005mF-GB for hai...oi@gmail.com; Fri, 03 Nov 2017 02:59:37 +0700
    MIME-Version: 1.0
    Content-Type: text/plain; charset=US-ASCII; format=flowed
    Content-Transfer-Encoding: 7bit
    Date: Fri, 03 Nov 2017 02:59:37 +0700
    From: vixxxame@vixxxame.com
    To: hai....oi@gmail.com
    Subject: Test message from me
    Message-ID: <df28f8bcb2a27a1a12efff31a7c04e72@vixxxame.com>
    X-Sender: vixxxame@vixxxame.com
    User-Agent: Roundcube Webmail/1.2.4
    X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
    X-AntiAbuse: Primary Hostname - hostname.bsxxx.net
    X-AntiAbuse: Original Domain - gmail.com
    X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
    X-AntiAbuse: Sender Address Domain - vixxxame.com
    X-Get-Message-Sender-Via: hostname.bsxxx.net: authenticated_id: vixxxame@vixxxame.com
    X-Authenticated-Sender: hostname.bsxxx.net: vixxxame@vixxxame.com
    X-Source:
    X-Source-Args:
    X-Source-Dir: 
    
     
    #1 Derekn, Nov 2, 2017
    Last edited by a moderator: Nov 3, 2017
  2. SysSachin

    SysSachin Well-Known Member

    Joined:
    Aug 23, 2015
    Messages:
    604
    Likes Received:
    41
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    The error message is showing the problem with PRT record. Can you please make sure the PTR record is set ?
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    41,516
    Likes Received:
    1,616
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    The following document is a good place to start to for ensuring outgoing email does not end up in the SPAM folder:

    How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

    If you have confirmed that your server is following all of these guidelines, then you may need to report the false positives to each remote mail server using their contact forms. For example, Google offers the following troubleshooting URL:

    Bulk Senders Guidelines - Gmail Help

    Thank you.
     
  4. Derekn

    Derekn Member

    Joined:
    Mar 25, 2017
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    @SysSachin, yes PTR is set to my hostname and working fine. It is automatically set by Digitalocean server. Reverse-ip --> hostname.bsxxx.net

    thank you
     
  5. Derekn

    Derekn Member

    Joined:
    Mar 25, 2017
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    @cPanelMichael, i Checked that, and my server has all email authentications. If you look at the header from the mail i sent to gmail, everything is included there.

    Also, my IP is not blacklist

    Bulk sender is not valid here because i have not used it, im still testing out all the mail, i send out each email not alot.

    If you can help more detail, i can provide all ip here for you to ping it. Or i might have to contact Cpanel support helpdesk

    Thank you so much
     
    #5 Derekn, Nov 3, 2017
    Last edited: Nov 3, 2017
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    41,516
    Likes Received:
    1,616
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    The "Bulk Senders" page is just the term used on that page. You should still use their contact form if your email is going to their SPAM folder. Here's the quote:

    Thank you.
     
Loading...

Share This Page