All emails are Frozen

Ripul

Registered
Jun 11, 2019
4
0
1
Delhi
cPanel Access Level
Root Administrator
For quite sometime all the emails are frozen on my site.
When I check the exim log it shows up like this :

2019-06-09 03:41:01 1hZOnw-0003Lz-R2 Message is frozen
2019-06-09 03:41:01 1hZZ8w-00087W-Hb Message is frozen
2019-06-09 03:41:01 1hZc9z-0006W8-HD Message is frozen
2019-06-09 03:41:01 1hZYxz-0007hk-KS Message is frozen
2019-06-09 03:41:01 1hZT6z-0003sF-Da Message is frozen

I would really like to resolve this.
Last time I have to unblock the user from linux file ( not sure which one ) but it was not a permanent fix.
How can I resolve this issue ?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Have you checked the exim main log for a potential reason why they're frozen? You'd want to run something like the following:

Code:
exigrep 1hZOnw-0003Lz-R2 /var/log/exim_mainlog
 

Ripul

Registered
Jun 11, 2019
4
0
1
Delhi
cPanel Access Level
Root Administrator
I try to run the command . I see this message :

Code:
----------
perl: warning: Setting locale failed.

perl: warning: Please check that your locale settings:

LANGUAGE = (unset),

LC_ALL = (unset),

LC_CTYPE = "UTF-8",

LANG = "en_US.UTF-8"

are supported and installed on your system.

perl: warning: Falling back to a fallback locale ("en_US.UTF-8").

2019-06-09 03:41:01 1hZOnw-0003Lz-R2 Message is frozen

2019-06-09 03:41:01 1hZOnw-0003Lz-R2 Message is frozen

2019-06-09 04:41:01 1hZOnw-0003Lz-R2 Message is frozen

2019-06-09 05:41:01 1hZOnw-0003Lz-R2 Unfrozen by errmsg timer

2019-06-09 05:41:01 1hZOnw-0003Lz-R2 ** [email protected] <[email protected]> R=virtual_aliases: No Such User Here

2019-06-09 05:41:01 1hZOnw-0003Lz-R2 [email protected] <[email protected]>: error ignored

2019-06-09 05:41:01 1hZOnw-0003Lz-R2 Completed

----------

I can put the emails back in queue one by one. And when I try to force deliver ,I see this message :
Code:
----------
LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1hbKIv-0007Ay-5z
delivering 1hbKIv-0007Ay-5z
LOG: MAIN
** [email protected] <[email protected]> R=virtual_aliases: No Such User Here
LOG: MAIN
Frozen (delivery error message)

----------
What could be reason and how to unblock the emails.
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
I agree with @keat63 it sounds like the user doesn't exist where you're attempting to deliver the mail to. Frozen emails will be retried later and eventually be removed from the queue as failed - you shouldn't need to manually modify anything in this case.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
It could be, I'd suggest inspecting the mail leaving the account to confirm this, but if it is a password compromise changing the user's password should be sufficient to resolve the issue.