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All Groupon emails going to Junk folder

Discussion in 'E-mail Discussions' started by twikamltd, Nov 15, 2011.

  1. twikamltd

    twikamltd Registered

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    Got a strange issue here, all emails from groupon are being delivered to Junk.

    Spamassin has the address whitelisted, and even a User level filter in place to put it in the Inbox, but still they go to Junk, here's the log file entries on an example email:



    From /var/log/exim_mainlog:

    2011-11-14 03:08:22 H=mx19.group.fagms.net [62.27.57.19] Warning: Sender rate 0.0 / 1h
    2011-11-14 03:08:23 1RPmuE-00050w-Nl H=mx19.group.fagms.net [62.27.57.19] Warning: "SpamAssassin as manchest detected message as NOT spam (-98.9)"
    2011-11-14 03:08:23 1RPmuE-00050w-Nl <= info-EMID0AA02SK0ICQ0O89DI032QTQ015SNA9T@news.groupon.co.uk H=mx19.group.fagms.net [62.27.57.19] P=esmtp S=66796 id=111114040817MA.15398@msback09.fagms.de
    2011-11-14 03:08:23 1RPmuE-00050w-Nl => xxx.xxx <xxx.xxx@xxx.co.uk> R=virtual_user T=virtual_userdelivery
    2011-11-14 03:08:23 1RPmuE-00050w-Nl Completed

    From /var/log/maillog

    Nov 14 03:08:22 server3 spamd[11001]: spamd: connection from IS-XXXXX [127.0.0.1] at port 43245
    Nov 14 03:08:22 server3 spamd[11001]: spamd: setuid to manchest succeeded
    Nov 14 03:08:22 server3 spamd[11001]: spamd: checking message <111114040817MA.15398@msback09.fagms.de> for manchest:512
    Nov 14 03:08:23 server3 spamd[11001]: spamd: clean message (-98.9/15.0) for manchest:512 in 0.4 seconds, 65373 bytes.
    Nov 14 03:08:23 server3 spamd[11001]: spamd: result: . -98 - DKIM_SIGNED,DKIM_VALID,DKIM_VALID_AU,HTML_MESSAGE,RCVD_IN_BL_SPAMCOP_NET,RCVD_IN_DNSWL_NONE,SPF_PASS,USER_IN_WHITELIST scantime=0.4,size=65373,user=manchest,uid=512,required_score=15.0,rhost=IS-XXXXX,raddr=127.0.0.1,rport=43245,mid=<111114040817MA.15398@msback09.fagms.de>,autolearn=no,shortcircuit=no
    Nov 14 03:08:23 server3 spamd[14776]: prefork: child states: II

    Any ideas please guys?
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    It doesn't appear that the email is actually filtering. It isn't getting flagged by SpamAssassin as spam, but the filter that is setup isn't being parsed as it would appear in the exim_mainlog for the delivery portion. Please provide the exact filter being used that is supposed to put the email into the Inbox.
     
  3. twikamltd

    twikamltd Registered

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    Here's the filter details:

    /http://grab.by/bf7m

    Here's the spam assasin config aswell:

    /http://grab.by/bf7n

    Most email seems fine, it's just these groupon mails..
     
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