Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

All html files are missing from public_html

Discussion in 'Data Protection' started by C-edge, May 7, 2019.

  1. C-edge

    C-edge Registered

    Joined:
    May 7, 2019
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    singapore
    cPanel Access Level:
    Website Owner
    Our web hosting company restored the website using a backup point and creating a new SQL database.

    After that, I noticed that there were no html files in the public_html. The rest of the wordpress folders are still in public_html.

    Do I have to migrate the entire wordpress site to C Panel and create a new database too?

    Or is there another way?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,881
    Likes Received:
    482
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You should be contacting your Hosting Provider about this. If that backup is not complete, they might have another backup to restore your account properly.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. C-edge

    C-edge Registered

    Joined:
    May 7, 2019
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    singapore
    cPanel Access Level:
    Website Owner
    I did. The web hosting company's technical staff told me to upload the wordpress design files to C Panel.

    In this case, what would be a viable solution?
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    6,161
    Likes Received:
    474
    Trophy Points:
    233
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    I'd suggest that you have them restore the backup again or have it placed somewhere you can restore it, if there were html files in public html prior.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice