Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

All icons missing using paper_lantern

Discussion in 'User Experience' started by Host4u2, Feb 11, 2016.

  1. Host4u2

    Host4u2 Well-Known Member

    Joined:
    Mar 24, 2002
    Messages:
    248
    Likes Received:
    0
    Trophy Points:
    316
    No icons appear using the Paper Lantern, and includes both styles, Basic and Retro. I know that they should be present as they appear on my other servers.

    I'm running:
    • CENTOS 5.11 x86_64 standard – server3
    • WHM 54.0 (build 14)
    I have --forced update cPanel and that did nothing either?
     

    Attached Files:

    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 Host4u2, Feb 11, 2016
    Last edited by a moderator: Feb 11, 2016
  2. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,561
    Likes Received:
    42
    Trophy Points:
    308
    cPanel Access Level:
    Root Administrator
    When you look in the access log (/usr/local/cpanel/logs/access_log) what is the status code for any of the icons?
    Is there anything relevant in the error log (/usr/local/cpanel/logs/error_log)?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelKenneth, Feb 11, 2016
  3. Host4u2

    Host4u2 Well-Known Member

    Joined:
    Mar 24, 2002
    Messages:
    248
    Likes Received:
    0
    Trophy Points:
    316
    Entire error log:

    Code:
    [Thu Feb 11 13:59:13 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:59:13 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:56:51 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/favicon.ico, referer: http://www.domain.com/
[Thu Feb 11 13:56:50 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:56:50 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:22:32 2016] [error] [client 1.215.226.190] File does not exist: /home/aacs/public_html/js/jquery-ui/swfobject.js
[Thu Feb 11 13:21:14 2016] [error] [client 67.245.199.155] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:17:59 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:17:59 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:17:58 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:17:58 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:07:48 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:07:48 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:07:48 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:07:47 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 12:45:01 2016] [error] [client 96.8.155.134] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 12:45:01 2016] [error] [client 64.12.116.80] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 12:45:01 2016] [error] [client 64.12.116.68] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 12:24:22 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/online
[Thu Feb 11 12:24:21 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/store
[Thu Feb 11 12:24:21 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/shop
[Thu Feb 11 12:24:20 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/online
[Thu Feb 11 12:24:20 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/store
[Thu Feb 11 12:24:20 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/shop
[Thu Feb 11 12:07:11 2016] [error] [client 198.170.192.24] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://www.domain.com/
[Thu Feb 11 12:07:11 2016] [error] [client 198.170.192.24] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://www.domain.com/
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 Host4u2, Feb 11, 2016
    Last edited by a moderator: Feb 11, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,633
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    I'm curious to know if it's an issue with your browser cache. Can you reproduce the issue in another browser?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Feb 11, 2016
  5. Host4u2

    Host4u2 Well-Known Member

    Joined:
    Mar 24, 2002
    Messages:
    248
    Likes Received:
    0
    Trophy Points:
    316
    The issue is server-wide and same in FireFox, Chrome, and IE/Edge.
    All icons work in X3

    No hints at all in /usr/local/cpanel/logs/error_log
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 Host4u2, Feb 11, 2016
  6. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,561
    Likes Received:
    42
    Trophy Points:
    308
    cPanel Access Level:
    Root Administrator
    I am at a loss as to why it is trying to load the images from a users' home directory. It should be trying to load from /usr/local/cpanel/base/frontend/paper_lantern

    Please open a support ticket so we can investigate: cPanel Customer Portal
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelKenneth, Feb 11, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - icons missing using
  1. vinko

    SOLVED sprite_generator error after update (plus all icons missing)

    vinko, Apr 23, 2018, in forum: User Experience
    Replies:
    8
    Views:
    169
    cPanelMichael
    May 3, 2018
  2. locologo

    SOLVED Missing Icons after installation

    locologo, Apr 3, 2017, in forum: User Experience
    Replies:
    5
    Views:
    739
    Infopro
    Apr 3, 2017
  3. ottdev

    No icons in FancyIndexing

    ottdev, Nov 15, 2017, in forum: EasyApache
    Replies:
    1
    Views:
    189
    cPanelMichael
    Nov 20, 2017
  4. Jr Sarath

    Custom Billing icons

    Jr Sarath, Oct 25, 2017, in forum: User Experience
    Replies:
    2
    Views:
    225
    Jr Sarath
    Oct 25, 2017
  5. Jake B.

    SOLVED cPanel Plugin Icons @2x

    Jake B., Dec 16, 2016, in forum: User Experience
    Replies:
    6
    Views:
    812
    cPanelAdamF
    Dec 28, 2016

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice