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All icons missing using paper_lantern

Discussion in 'User Experience' started by Host4u2, Feb 11, 2016.

  1. Host4u2

    Host4u2 Well-Known Member

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    No icons appear using the Paper Lantern, and includes both styles, Basic and Retro. I know that they should be present as they appear on my other servers.

    I'm running:
    • CENTOS 5.11 x86_64 standard – server3
    • WHM 54.0 (build 14)
    I have --forced update cPanel and that did nothing either?
     

    Attached Files:

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    #1 Host4u2, Feb 11, 2016
    Last edited by a moderator: Feb 11, 2016
  2. cPanelKenneth

    cPanelKenneth cPanel Development
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    When you look in the access log (/usr/local/cpanel/logs/access_log) what is the status code for any of the icons?
    Is there anything relevant in the error log (/usr/local/cpanel/logs/error_log)?
     
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    #2 cPanelKenneth, Feb 11, 2016
  3. Host4u2

    Host4u2 Well-Known Member

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    Entire error log:

    Code:
    [Thu Feb 11 13:59:13 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:59:13 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:56:51 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/favicon.ico, referer: http://www.domain.com/
[Thu Feb 11 13:56:50 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:56:50 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:22:32 2016] [error] [client 1.215.226.190] File does not exist: /home/aacs/public_html/js/jquery-ui/swfobject.js
[Thu Feb 11 13:21:14 2016] [error] [client 67.245.199.155] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:17:59 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:17:59 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:17:58 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:17:58 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:07:48 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:07:48 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:07:48 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:07:47 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 12:45:01 2016] [error] [client 96.8.155.134] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 12:45:01 2016] [error] [client 64.12.116.80] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 12:45:01 2016] [error] [client 64.12.116.68] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 12:24:22 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/online
[Thu Feb 11 12:24:21 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/store
[Thu Feb 11 12:24:21 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/shop
[Thu Feb 11 12:24:20 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/online
[Thu Feb 11 12:24:20 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/store
[Thu Feb 11 12:24:20 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/shop
[Thu Feb 11 12:07:11 2016] [error] [client 198.170.192.24] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://www.domain.com/
[Thu Feb 11 12:07:11 2016] [error] [client 198.170.192.24] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://www.domain.com/
     
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    #3 Host4u2, Feb 11, 2016
    Last edited by a moderator: Feb 11, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    I'm curious to know if it's an issue with your browser cache. Can you reproduce the issue in another browser?

    Thank you.
     
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    #4 cPanelMichael, Feb 11, 2016
  5. Host4u2

    Host4u2 Well-Known Member

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    The issue is server-wide and same in FireFox, Chrome, and IE/Edge.
    All icons work in X3

    No hints at all in /usr/local/cpanel/logs/error_log
     
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    #5 Host4u2, Feb 11, 2016
  6. cPanelKenneth

    cPanelKenneth cPanel Development
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    I am at a loss as to why it is trying to load the images from a users' home directory. It should be trying to load from /usr/local/cpanel/base/frontend/paper_lantern

    Please open a support ticket so we can investigate: cPanel Customer Portal
     
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    #6 cPanelKenneth, Feb 11, 2016
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