All icons missing using paper_lantern

Host4u2

Well-Known Member
Mar 24, 2002
248
0
316
No icons appear using the Paper Lantern, and includes both styles, Basic and Retro. I know that they should be present as they appear on my other servers.

I'm running:
  • CENTOS 5.11 x86_64 standard – server3
  • WHM 54.0 (build 14)
I have --forced update cPanel and that did nothing either?
 

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cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
When you look in the access log (/usr/local/cpanel/logs/access_log) what is the status code for any of the icons?
Is there anything relevant in the error log (/usr/local/cpanel/logs/error_log)?
 

Host4u2

Well-Known Member
Mar 24, 2002
248
0
316
Entire error log:

Code:
[Thu Feb 11 13:59:13 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:59:13 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:56:51 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/favicon.ico, referer: http://www.domain.com/
[Thu Feb 11 13:56:50 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:56:50 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:22:32 2016] [error] [client 1.215.226.190] File does not exist: /home/aacs/public_html/js/jquery-ui/swfobject.js
[Thu Feb 11 13:21:14 2016] [error] [client 67.245.199.155] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:17:59 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:17:59 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:17:58 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:17:58 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:07:48 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:07:48 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:07:48 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:07:47 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 12:45:01 2016] [error] [client 96.8.155.134] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 12:45:01 2016] [error] [client 64.12.116.80] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 12:45:01 2016] [error] [client 64.12.116.68] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 12:24:22 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/online
[Thu Feb 11 12:24:21 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/store
[Thu Feb 11 12:24:21 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/shop
[Thu Feb 11 12:24:20 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/online
[Thu Feb 11 12:24:20 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/store
[Thu Feb 11 12:24:20 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/shop
[Thu Feb 11 12:07:11 2016] [error] [client 198.170.192.24] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://www.domain.com/
[Thu Feb 11 12:07:11 2016] [error] [client 198.170.192.24] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://www.domain.com/
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,225
463
Hello :)

I'm curious to know if it's an issue with your browser cache. Can you reproduce the issue in another browser?

Thank you.
 

Host4u2

Well-Known Member
Mar 24, 2002
248
0
316
The issue is server-wide and same in FireFox, Chrome, and IE/Edge.
All icons work in X3

No hints at all in /usr/local/cpanel/logs/error_log
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
I am at a loss as to why it is trying to load the images from a users' home directory. It should be trying to load from /usr/local/cpanel/base/frontend/paper_lantern

Please open a support ticket so we can investigate: cPanel Customer Portal