All icons missing using paper_lantern

[Host4u2]

No icons appear using the Paper Lantern, and includes both styles, Basic and Retro. I know that they should be present as they appear on my other servers.

I'm running:

• CENTOS 5.11 x86_64 standard – server3
• WHM 54.0 (build 14)

I have --forced update cPanel and that did nothing either?

 

[cPanelKenneth]

When you look in the access log (/usr/local/cpanel/logs/access_log) what is the status code for any of the icons?
Is there anything relevant in the error log (/usr/local/cpanel/logs/error_log)?

 

[Host4u2]

Entire error log:

[Thu Feb 11 13:59:13 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:59:13 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:56:51 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/favicon.ico, referer: http://www.domain.com/
[Thu Feb 11 13:56:50 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:56:50 2016] [error] [client 70.32.216.39] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:22:32 2016] [error] [client 1.215.226.190] File does not exist: /home/aacs/public_html/js/jquery-ui/swfobject.js
[Thu Feb 11 13:21:14 2016] [error] [client 67.245.199.155] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:17:59 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:17:59 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:17:58 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:17:58 2016] [error] [client 108.18.180.147] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:07:48 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:07:48 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 13:07:48 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 13:07:47 2016] [error] [client 31.220.211.38] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 12:45:01 2016] [error] [client 96.8.155.134] File does not exist: /home/aacs/public_html/favicon.ico
[Thu Feb 11 12:45:01 2016] [error] [client 64.12.116.80] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://domain.com/style.css
[Thu Feb 11 12:45:01 2016] [error] [client 64.12.116.68] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://domain.com/style.css
[Thu Feb 11 12:24:22 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/online
[Thu Feb 11 12:24:21 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/store
[Thu Feb 11 12:24:21 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/shop
[Thu Feb 11 12:24:20 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/online
[Thu Feb 11 12:24:20 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/store
[Thu Feb 11 12:24:20 2016] [error] [client 37.187.131.217] File does not exist: /home/aacs/public_html/shop
[Thu Feb 11 12:07:11 2016] [error] [client 198.170.192.24] File does not exist: /home/aacs/public_html/images/line2.jpg, referer: http://www.domain.com/
[Thu Feb 11 12:07:11 2016] [error] [client 198.170.192.24] File does not exist: /home/aacs/public_html/images/bgindex.jpg, referer: http://www.domain.com/

 

[cPanelMichael]

Hello

I'm curious to know if it's an issue with your browser cache. Can you reproduce the issue in another browser?

Thank you.

 

[Host4u2]

The issue is server-wide and same in FireFox, Chrome, and IE/Edge.
All icons work in X3

No hints at all in /usr/local/cpanel/logs/error_log

 

[cPanelKenneth]

I am at a loss as to why it is trying to load the images from a users' home directory. It should be trying to load from /usr/local/cpanel/base/frontend/paper_lantern

Please open a support ticket so we can investigate: cPanel Customer Portal