All the imbox file get blank after I tried to export it Horde

MILLERLOZADA

Registered
Feb 23, 2021
2
0
1
Bucaramanga Colombia
cPanel Access Level
Website Owner
HHi, I was tryng to do a backup from my boss email account in horde, I clicked in "export" the page didn't respont and it was downloaded a file called imbox but it was empty, when I go back to the imbox it was completly empty (He has more than 8000 emails) I don't want to lose my job Please help me
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
3,186
398
243
cPanel Access Level
Root Administrator
Hey there! I'm sorry to here about this issue with the email inbox. If you open Horde, right-click the inbox, and export the messages, that does not remove them from the server, so it sounds like something else may have happened on the page when it didn't respond.

Do you have a backup of the account you could restore?