Allow incoming mail on suspended accounts?

SoftDux

Well-Known Member
May 27, 2006
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Johannesburg, South Africa
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Root Administrator
Hi,

How do I allow incoming mail to still reach it's destination if an account is suspended?

Sometimes clients forget to pay on time, and only pay two or three days later, but then all those emails they would have received in that time period is lost.

I would prefer if the emails could still come in to the mailbox, even if the account is suspended. How do I do this?
 

rpvw

Well-Known Member
Jul 18, 2013
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UK
cPanel Access Level
Root Administrator
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cPanelMichael

Administrator
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Apr 11, 2011
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Sometimes clients forget to pay on time, and only pay two or three days later, but then all those emails they would have received in that time period is lost.
Hello @SoftDux,

The post by @rpvw above is correct. The individual email accounts are locked to prevent authentication when the cPanel account is suspended, but incoming emails are still delivered. I just confirmed this behavior on a test system. Can you check /var/log/exim_mainlog for one of the lost messages during the time the account was suspended to see what happened? EX:

Code:
exigrep [email protected] /var/log/exim_mainlog*
Thank you.