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Alocated space - limit without using

Discussion in 'General Discussion' started by encrypt2, Oct 17, 2004.

  1. encrypt2

    encrypt2 Member

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    I have been told that if you create an account with 10MB, cpanel consider this space used in HDD, so that if you have a 80GB HD and create 2 users each with 40GB of disk space, you no longer can create users due cpanel restrict its space, even if not used. Is there a way to turn it off?
     
  2. dgbaker

    dgbaker Well-Known Member
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    That is not true, cPanel does not pre "allocate" the space. Meaning you can oversell your space.
     
  3. chirpy

    chirpy Well-Known Member

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    Indeed. There'd be a fair few hosting companies in trouble if it did allocate the full space for each account ;)
     
  4. HappyPappy

    HappyPappy Active Member

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    This is EXACTLY what happened to me a while back.

    I signed up for a reseller account with a mob called SolidRack. As I was adding my accounts their cpanel system blocked me from adding anymore after about the fourth one.

    I was astounded. I had not even loaded one single file in these accounts yet thier cpanel config was telling me I can't go over my quota.

    Solid Rack Support told me it was because I created plans that allowed disk space that, when added up, exceeded my reseller disk space. "You can not oversell" was the reply.

    The fact that the true space I was actually using was 0 (becuase I had not even loaded any of my client files) was of little concern to them. While they were helpful, they were adament that their systems did not allow my plan/package totals to exceed my quota.

    So this means for a reseller account with 1 GiG space, it would have only allowed 4 x 250 MEG plans, even though each of these hosting accounts would have held less than 3 single megs of files. This was utterly ridiculous and totally useless to me.

    I have now a number of reseller accounts with Coast Inc - their cpanel config looks at the TRUE disk space being actually used and the TRUE bandwidth being actually used - this is how it should be. And they are a damn good bunch to be with too.

    So beware!!
     
  5. linux-image

    linux-image Well-Known Member

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    while solidrack limted your account by resource usage; the newer guys didnt.

    :) way to do business.
     
  6. HappyPappy

    HappyPappy Active Member

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    Isn't it the other way around?

    Cost inc. actually limit my account based on the actual resources being used, but Solid Rack limit accounts by what packages you "invent" - even before any resources are even used.

    But whatever the case for anyone looking at a reseller plan it will be worth your while to make sure you don't get caught like I was.
     
  7. Apoc

    Apoc Active Member
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    I was just directed to this thread by one of our customers.

    Sir, would you kindly let me know who you are, so that we can see whether you've been a customer of SolidRack at all? If this event happened at all, it must have been at least one year ago. Approximately a year ago we have changed our policy - customers may BY DEFAULT not oversell, however if they can provide us justification for the reason to oversell, we will always permit this.

    Also, I would like to ask you to not call us a mob, it's uncalled for and unnecessary.

    Kind regards,
    André van Vliet
    SolidRack, inc.
     
  8. chirpy

    chirpy Well-Known Member

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    I was just about to post that SolidRack may not allow overselling and that's what the cause may have been. It's a perfectly valid and reasonable requirement of theirs, though they do need to make it clear.
     
  9. Apoc

    Apoc Active Member
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    It was clearly in our policy at that time. Right now we do allow overselling though, so that rule isn't there anymore :)
     
  10. PT109

    PT109 Registered

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    Greetings, my two cents worth to support Solid Rack if I may.

    I have been down that road myself with Solid Rack too. They worked off "Predicted Usage" and not "Actual Usage", which caught me totally. I was unable to add more than six hosting accounts and so the reseller account was unusable to me. I wasn't aware of a whm/cpanel config that limits based on "predicted usage" only - I thought that was insane.

    However, to Solid Rack's credit they eventually refunded what I paid and I guess its important that this is mentioned out of fairness to Solid Rack.

    I see that SR no longer limit their customers based on "Predicated Usage" (they called it "overselling"). Well done SR. Blocking your clients based on predicted usage is not exactly a strategy for success in my book. But that's only my opinion.
     
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